Director of Club Experiences

GREY OAKS COUNTRY CLUB

About The Position

The Director of Club Experiences leads an innovative, dynamic, and forward-thinking Events Department that conceptualizes, plans, and executes a broad spectrum of Grey Oaks lifestyle events and private functions. This role oversees the full event lifecycle—from first inquiry through post-event analysis—ensuring exceptional experiences that exceed Member expectations. This position collaborates closely with Food & Beverage, Culinary, Marketing, Golf, Wellness, and Racquets teams to design experiences that reflect today’s evolving private-club trends, including personalized digital engagement, holistic wellness integration, and intentional, community-oriented event design.

Requirements

A bachelor’s degree is preferred, along with 5–7 years of relevant professional experience in event management, hospitality, or lifestyle programming.
Displays the ability to be highly motivated and effective in a team-oriented environment.
Proficient with event management software, club management systems, and standard office technology (Microsoft Office, scheduling and communication platforms).
Proficient in Microsoft Word, Excel, PowerPoint and Outlook
Strong financial acumen with demonstrated success in budgeting, forecasting, billing, and inventory management.
Proven leadership skills with the ability to motivate and develop teams.
Exceptional interpersonal skills and a member-first service mindset.
Maintain strong analytical, written and oral communication including interpersonal skills.
Must be able to lift up to 50 lbs.
Able to work weekends and holidays.

Nice To Haves

Industry certifications such as Certified Meeting Professional (CMP), Certified Special Events Professional (CSEP), Certified in Exhibition Management (CEM), or similar credentials are preferred but not required and may be substituted with equivalent professional experience.
Work knowledge of Club POS systems, NorthStar experience is a plus

Responsibilities

Develop and execute a comprehensive calendar of social, lifestyle, and signature events that elevate the member experience and align with the Club’s culture and brand.
Incorporate holistic wellness elements—such as mindfulness activations, nutrition-aligned menus, and recovery-focused amenities—into appropriate Club events.
Ensure events are thoughtfully designed with intentionality to enhance member comfort and overall experience.
Ability to lead creative, wellness-aligned, and experience-driven event strategy.
Partner with Membership, Golf, Wellness, Sports, and Culinary teams to create integrated lifestyle programming aligned with member demographics and usage patterns.
Oversee all aspects of event planning, production, and on-site execution.
Manage budgets, vendor relationships, décor sourcing, entertainment procurement, and staff coordination.
Create detailed pre-event BEOs and comprehensive post-event “keep, start, stop” logs; track expenditures and return on investment (ROI).
Maintain strong presence at events, building relationships with members and staff and ensuring flawless service delivery.
Serve as an ambassador of the Club’s culture and hospitality standards.
Meet with members to design personalized event experiences, including menu development, décor, entertainment, and special touches that add value.
Demonstrate exceptional organization, empathy, and a member-service-focused philosophy.
Strong grasp of digital personalization and event technology tools to enhance the member experience.
Establish and maintain relationships with external vendors, entertainers, and service partners to ensure best-in-class event execution.
Recruit, train, coach, and mentor team members in modern event practices, hospitality-driven engagement, and elevated service standards.
Provide clear leadership, direction, and accountability to ensure consistent operational excellence.
Collaborate effectively with internal departments and external partners to elevate overall event quality.
Collaborate with the Marketing team to develop modern event collateral and promotional materials.
Use Northstar and digital tools for event registration, billing, personalization, and data insights.
Post event recaps, photos, and highlights across the website, app, and newsletter.
Stay informed on emerging trends in private clubs, hospitality, wellness, and lifestyle programming.
Conduct industry benchmarking with leading clubs and resorts to identify new ideas and opportunities.
Periodic travel may be required to attend conferences, visit peer clubs, and evaluate entertainment, vendors, and program innovations.
Observe safety and security procedures, ensuring a safe workplace for all team members.
Uphold the Club’s standards for professionalism, confidentiality, and member service.
Perform all other duties as assigned by management.