Director of Clinical Services For Hospice Homecare

McLeod Health•Florence, SC

62d

About The Position

Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values. The Director of Clinical Services will act as Administrator in the absence of the Administrator. Establishes, implements, and evaluates goals and objectives for hospice services that meet and promote the standards of quality and contribute to the total organization and philosophy. Responsible for all clinical operations and supervision of clinical staff. Working with the patients, families, and hospice care team. Responsible for conducting staff meetings to discuss new policies and procedures or to address concerns about patient care. Provides oversight for all clinical care and for clinical activities to include intake process, service level determination, admissions, plan of care development, medical record oversight, patient supervisory and assessment visits and discharge process. Manages and directs clinical managers to ensure optimal clinical outcomes for all patients. Manages and directs patient care coordination. Coordinating with other healthcare professionals to ensure that patients have access to all necessary medical services. Attend meetings and conference calls as indicated and completes reports and/or projects assigned by corporate and clinical leadership. Provide oversight & coordination with all members of the interdisciplinary team. Establishes appropriate levels of care and ensures quality of nursing care. Responsible for Quality Improvement to include the timely completion of quality assurance checks, quarterly reports, medical records reviews, client surveys, grievance logs, incident reports, infection logs, program evaluations and other reports and projects assigned. Works to assure client and employee complaints and/or grievances are addressed in a timely manner. Consistently models the organization a philosophy of customer service and compliance. Shall demonstrate leadership and commitment with respect to the quality management system by: promoting the use of the process approach and risk-based thinking; engaging, directing and supporting persons to contribute to the effectiveness of the quality management system requirements; promoting improvement. Monitors compliance with all procedures and regulations for all clinical services. Assures compliance with all local, state and federal laws regarding licensure and certification of organization personnel and, maintains compliance. Provides oversight in patient assessment, planning, implementation, and evaluation of patients. Remains available 24/7 for consultation with field staff, physicians, managers and other staff. Stays informed about changes in the field of Hospice care and shares information with appropriate organization personnel. Performs other duties as assigned

Requirements

Must have at least two years of experience in supervision in the home care setting.
Must have thorough understanding of all hospice, home care services and referral systems.
Must have a high degree of maturity, self-motivation, initiative, and independent judgement.
Must have knowledge of managed care case management, quality improvement programming, and principles of staff and patient education.
Must possess in-depth knowledge of community resources available to client base.
Must be knowledgeable of principles of leadership and interprofessional team dynamics.
Must have excellent writing and computer skills.
Graduate of an accredited program in nursing or allied health profession.
Bachelor's degree in nursing or related field required.
Current South Carolina driver's license and automobile insurance as required by law.
Basic cardiac life support (American Heart Association)

Responsibilities

Act as Administrator in the absence of the Administrator
Establish, implement, and evaluate goals and objectives for hospice services
Responsible for all clinical operations and supervision of clinical staff
Conduct staff meetings to discuss new policies and procedures or to address concerns about patient care
Provide oversight for all clinical care and for clinical activities to include intake process, service level determination, admissions, plan of care development, medical record oversight, patient supervisory and assessment visits and discharge process
Manage and direct clinical managers to ensure optimal clinical outcomes for all patients
Manage and direct patient care coordination
Coordinate with other healthcare professionals to ensure that patients have access to all necessary medical services
Attend meetings and conference calls as indicated and completes reports and/or projects assigned by corporate and clinical leadership
Provide oversight & coordination with all members of the interdisciplinary team
Establish appropriate levels of care and ensures quality of nursing care
Responsible for Quality Improvement to include the timely completion of quality assurance checks, quarterly reports, medical records reviews, client surveys, grievance logs, incident reports, infection logs, program evaluations and other reports and projects assigned
Works to assure client and employee complaints and/or grievances are addressed in a timely manner
Consistently models the organization a philosophy of customer service and compliance
Monitor compliance with all procedures and regulations for all clinical services
Assure compliance with all local, state and federal laws regarding licensure and certification of organization personnel and, maintains compliance
Provide oversight in patient assessment, planning, implementation, and evaluation of patients
Remain available 24/7 for consultation with field staff, physicians, managers and other staff
Stay informed about changes in the field of Hospice care and shares information with appropriate organization personnel
Perform other duties as assigned