Director of Clinical Practice

CRESCENTCARE • New Orleans, LA

122d

About The Position

At CrescentCare, we bring caregivers and the community together as partners in health and wellness for all. Our experience builds on more than 40 years of impact through our founding organization, NO/AIDS Task Force. In 2014, we became a Federally Qualified Health Center to offer an expanded range of health and wellness services for anyone and everyone who is seeking healthcare services in Greater New Orleans and Southeastern Louisiana. Our mission is to strengthen our entire community through whole-person healthcare and education. The position is responsible for overseeing all of the administrative and business operations aspects of the health care clinics. Duties include hiring employees, ensuring compliance with regulations, and managing the budget of the practice. The role ensures the primary medical care practice remains financially sustainable while delivering the highest quality service. Key responsibilities include making key business decisions, overseeing day-to-day practice operations, and working to expand the medical practice to better meet the needs of the local community. The director ensures the delivery of high-quality, efficient, and compliant patient care while managing administrative and strategic aspects of the practice.

Requirements

• Master’s Degree in Business, Healthcare Administration or comparable area of study required
• Minimum of 5 years’ experience managing health care clinic operations or clinic practice management required
• Minimum of 5 years’ supervising employees in a formal leadership role

Responsibilities

• Organizes and ensures the effective administrative operation of a federally qualified community health care clinic by overseeing the daily practice operations and working closely with revenue cycle and clinical staff
• Recruits, trains, and supervises employees
• Works with leadership to develop and implement business strategies and improve patient services
• Effectively communicates with call center, revenue cycle, patient registration, facility and clinical operations, case management, behavioral health, nursing and provider staff
• Assists with oversight of vendor and contractor relationships as appropriate, including but not limited to security, housekeeping, labs, pharmacy and clinical contractors
• Develops, implements, and supports workplace and clinic procedures and workflows
• Actively and effectively assists in the implementation of risk management, compliance and quality improvement processes
• Provides leadership for survey, site visit and audit readiness from funders
• Works closely with clinical leadership to manage clinical schedules to maximize patient access, ensure providers are closing notes timely, and clinical and operational benchmarks are achieved
• Works with facilities personnel & nursing staff to ensure medical equipment is serviced regularly and procurement of equipment follows procurement and purchasing procedures
• Works with nursing staff to ensure supplies and equipment are kept stocked and maintained to the manufacturer’s standards and conditions
• Provides budget oversight in partnership with Revenue Cycle and Finance Department
• Responds to patient complaints and concerns focusing on resolution
• Provides leadership and works with the multidisciplinary care team to develop behavior contracts when appropriate
• Assists with inter-departmental 'Goodness of Fit' meetings to review patient and staff requests to switch to a new Primary Care Provider within the agency
• Interacts with patients and gains customer feedback about the practice
• Supports quality improvement initiatives, data collection and reporting, and CQI activities
• Ensures effective implementation of regulatory compliance for multiple funding streams
• Actively participates in Risk & Safety, Optimization and other meetings
• Supports grant management for RW and 330 grant in line with FQHC clinic and site operations
• Other duties as assigned.

Benefits

• Comprehensive medical and prescription drug coverage options
• Health Savings Account (HSA)
• Employer-paid Dental
• Employer-paid life insurance & AD&D
• Employer-paid Wellness Program
• Employer-paid Employee Assistance Program
• Employer-sponsored vision insurance
• Employer-sponsored short-term disability insurance
• Vacation time (accrue 10 days in first 12 months)
• Sick time (accrue 8 days in first 12 months)
• Eleven (11) paid holidays
• 401(k) retirement plan with employer match beginning in employee’s second year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Master's degree
• Number of Employees: 251-500 employees