Director of Clinical Operations (Remote from New York)
About The Position
We are seeking a highly driven and strategic clinical operations leader to take ownership of a fast-growing behavioral health service line. This role is responsible for building scalable operational systems, leading cross-functional teams, and ensuring the delivery of high-quality care across multiple sites. You will oversee clinician onboarding, staffing, and readiness while driving key performance metrics and operational efficiency. The ideal candidate thrives in a data-driven environment, excels at problem-solving, and has experience managing complex, multi-site healthcare operations. This position offers the opportunity to influence business outcomes, shape operational strategy, and play a pivotal role in expanding access to behavioral health services nationwide.
Requirements
- Bachelorâs degree in healthcare administration, business, or a related field.
- 5+ years of experience in consulting, healthcare operations, or multi-site clinical management.
- Proven ownership mindset with the ability to translate tasks into measurable business outcomes.
- Strong quantitative skills and proficiency in Excel; ability to convert data into actionable strategies.
- Experience leading cross-functional teams through operational growth, change, and complexity.
- Excellent executive communication skills for engagement with clinicians, clients, and senior leaders.
- Passion for solving complex operational challenges in a mission-driven healthcare organization.
- Comfortable working in a high-growth, high-accountability, remote environment.
Responsibilities
- Lead end-to-end service-line operations, including clinician onboarding, deployment, and readiness for new program launches.
- Design, implement, and continuously improve scalable processes and systems to ensure efficiency, accuracy, and consistent service delivery.
- Use data to drive decision-making, creating and managing dashboards, metrics, and KPIs to measure performance and identify improvement opportunities.
- Collaborate cross-functionally with Legal, Payroll, Recruiting, Technology, and other teams to ensure operational alignment.
- Drive operational improvements to enhance provider and client experience, streamline workflows, and optimize margins.
- Lead, coach, and develop teams that demonstrate accountability, precision, and excellence in service delivery.
- Communicate clearly with stakeholders, influencing business growth and providing direction on complex operational issues.
Benefits
- Competitive total compensation including base salary and performance incentives tied to results.
- 100% remote work with national impact and executive visibility.
- Comprehensive medical, dental, vision, life, and 401(k) benefits.
- Flexible vacation and wellness days to support work-life balance.
- Opportunity to lead a core business line and influence healthcare innovation.
- Culture of ownership, transparency, and results where high-impact ideas are recognized.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
11-50 employees
