Director of Clinical Operations

Scene•Baltimore, MD

48d•Remote

About The Position

You will oversee the strategy, structure, and day-to-day operations of Scene's clinical programs. Your primary focus will be leading a growing team of nurses, pharmacists, health coaches, and clinical support staff, setting clear standards for performance, ensuring adherence to protocols, and fostering a culture of excellence, accountability, and continuous improvement. This hands-on leadership role blends operational rigor with compassionate team development to drive excellence and scalability of our program, which encompasses Video-Directly Observed Therapy, video-based medication engagement and health coaching, pharmacy services, including medication therapy management, and comprehensive medication reviews.

Requirements

Clinical background (e.g., Nurse, Pharmacist, Licensed Clinical Social Worker, or equivalent).
10+ years of progressive leadership experience managing clinical teams, including remote teams.
Proven success in building team structures, implementing performance frameworks, and managing metrics.
Experience developing and enforcing clinical protocols and QA programs.
Strong data and technology fluency; experience using platforms to manage operations and track performance.
Adept in using clinical platforms and working in a tech environment
Bachelor's degree required.

Nice To Haves

Experience managing digital health programs or working in a health startup.
Experience partnering with hospitals or health plans on quality improvement initiatives.
Advanced degree preferred, including but not limited to MBA, MPH, MScN.
Spanish language capabilities

Responsibilities

Develop and articulate a clear vision for clinical operations that aligns with organizational goals for quality, patient outcomes, and operational performance.
Lead the strategy and execution for Scene's clinical operations, aligning clinical programs with enterprise goals for patient outcomes, quality metrics, and operational efficiency.
Establish and enforce clinical standards, protocols, and workflows to ensure consistent, compliant, high-quality care delivery across all programs.
Translate strategic goals into actionable operating plans, team structures, and performance expectations.
Collaborate closely with internal stakeholders (e.g., Enrollment, Customer Success, Growth, Product) to ensure clinical programs are launched, scaled, and executed with operational excellence.
Partner with Product and Experience teams to recommend enhancements that improve team workflows and patient engagement.
Represent the team and the company at external meetings or events.
Lead, mentor, and grow a diverse clinical team-including nurses, pharmacists, health coaches, and support staff-while fostering a mission-driven, patient-first culture.
Build and implement performance management frameworks, including clear role definitions, KPIs, and development plan, while holding the team accountable to meet standards.
Provide regular, structured feedback and coaching to ensure individuals and teams are meeting expectations.
Partner with supervisor and human resources to design and execute training, hiring strategies, competency assessments, and succession plans that support team growth and retention.
Oversee staffing models, scheduling, and team coverage to ensure service levels and performance goals are consistently met.
Implement and maintain rigorous QA programs to ensure adherence to protocols, regulatory compliance, and internal quality standards.
Monitor performance in real time; identify gaps and implement corrective action plans quickly and consistently.
Standardize SOPs, escalation pathways, and workflows to create clarity and reduce variability in clinical delivery.
Ensure accurate and timely documentation of services to support billing, reporting, and compliance.
Use operational platforms (e.g., Salesforce, Talkdesk, Scene's platform) to monitor performance, track KPIs, and inform decision-making.
Regularly analyze performance data to identify trends, opportunities, and areas needing intervention.