Director of Clinical Operations

Tuesday Health

2h • Remote

About The Position

The Director, Clinical Operations, is accountable for the day-to-day execution, performance, and continuous improvement of Tuesday Health’s clinical model. This role leads clinical and quality operations, overseeing clinical managers and care teams to deliver exceptional patient experience, strong clinical and quality outcomes, and execution of our care model. In close partnership with clinical/provider leadership, the Director drives operational excellence through standardized workflow, onboarding and training, disciplined performance management, and continuous improvement. The Director also serves as a primary liaison to health plan care management teams ensuring effective collaboration, coordinated workflows, and partner satisfaction. Across the organization, this role partners with Product, Analytics, Member Services, and Market Operations to optimize systems, tools, and processes that improve outcomes, efficiency, and reliability of care delivery.

Requirements

• 7+ years of progressive leadership experience in clinical operations, care management, population health, or managed care. Experience in value-based care strongly preferred
• RN required, Bachelor’s degree in Nursing, Healthcare Administration, or a related field preferred
• Demonstrated experience leading clinical managers and interdisciplinary teams, including coaching, performance management, and accountability routines
• Highly analytical and metrics-driven; skilled in translating organizational goals into measurable KPIs, dashboards, and sustained performance improvement
• Strong cross-functional leadership and change management skills; able to partner effectively in a matrixed environment
• Ability to streamline workflows, improve efficiency, and scale operations while maintaining high-quality, patient-centered care
• Experience developing and executing onboarding, training, and competency pathways for clinical staff and managers; ability to drive adoption and refreshers over time
• Strong understanding of health plan operations and collaboration with payer care management teams
• Excellent communication and stakeholder management skills, including executive presence, conflict resolution, and service recovery in escalated situations
• Knowledge of healthcare regulations, compliance requirements, and accreditation standards

Responsibilities

• Provide direct supervision, coaching, and performance oversight to clinical managers, fostering a culture of accountability, teamwork, and excellence
• Serve as a primary operational liaison between Tuesday Health clinical teams and health plan care management teams, ensuring alignment on care coordination workflows, communication standards, documentation standards, and escalation pathways
• Oversee onboarding and training for care teams and clinical managers, ensuring consistent readiness standards, operating routines, and competency development across new team members.
• Lead quality operations, including monitoring and improving adherence to clinical workflows, care standards, and documentation requirements to support outcomes and reduce variation
• Ensure regulatory compliance, adherence to clinical guidelines, and best practices in patient care management
• Own performance against operational, clinical, and quality goals; implement targeted improvement initiatives as needed
• Partner with cross-functional teams to improve patient engagement, care coordination, and workflow optimization, that enables high-performance care delivery
• Address escalated operational issues and implement solutions to enhance service delivery and patient outcomes
• Partner with clinical/provider leadership to ensure appropriate staffing models, workload balancing, and operational coverage across teams
• Establish clear operating rhythms and accountability structures to support consistent execution and team performance

Benefits

• Competitive compensation, reflecting our commitment to attracting, retaining, and motivating the best talent in the industry
• Comprehensive benefits including medical, dental, vision, and life insurance, paid time off and holidays, employer 401(K) match, etc.
• Remote work with multiple onsite sessions each year to maximize collaboration and team building
• A dynamic and inclusive team environment where you can lean on your teammates, offer candid feedback, bring your true self to work each day, and deliver tremendous impact while having fun along the way
• Meaningful work each day; we care deeply about our mission, our patients, and each other

What This Job Offers

• Job Type: Full-time
• Career Level: Director