Director of Clinical Operations, Radiation Oncology

Beth Israel Lahey Health • Boston, MA

96d • $180,000 - $230,000

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: Leads operational initiatives in assigned areas and services in order to achieve set goals. Goals will target improvements in quality of care, access, overall customer satisfaction, communication, clinical services delivery, operating efficiency, budget management, program development and implementation and staff development. Assumes accountability for success of such initiatives through identified, measurable goals and pertinent data.

Job Description: Essential Responsibilities: Designated Leader for multidisciplinary programs and partners with other members of the management team within and outside of the department to initiate and oversee new multidisciplinary programs and projects. Hires, develops, supervises and evaluates staff which can include Nurse Practitioners, Clinical Advisors, RNs, Practice Administrators, Administrative and Clinical Support Staff, and Emergency Off Site Techs. Participates in the selection and evaluation of individuals for leadership positions. Assures that department activities and records meet the standards of accrediting, regulatory or reimbursement agencies. Establishes ongoing communication mechanisms with patients, staff, physicians, as well as the hospital and referring communities through regularly scheduled meetings and other forms of written communication. Has the responsibility to lead and support managers and directors in developing and improving operations to create optimal performance levels.

Requirements

• Bachelor's degree in Nursing required.
• License Registered Nurse required.
• 3-5 years related work experience required and 3-5 years supervisory/management experience required
• Demonstrates proficiency in the area of process improvement and system redesign.
• Specific experience in data and systems analysis, quality management/performance improvement.
• Excellent skills in interpersonal and written communication.
• Demonstrates proficiency in budget and human resource management.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
• Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments.
• Ability to address problems that are broad, complex and abstract, often involving Medical Center-wide issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation and diplomacy to develop solutions.
• Ability to set direction and vision for major departments or multiple departments.
• Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.
• Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.
• Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.
• Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas.
• Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.
• Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.
• Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus

Nice To Haves

• Master's degree in Nursing, Business Administration, Healthcare Finance or Hospital Administration preferred.

Responsibilities

• Leads operational initiatives in assigned areas and services in order to achieve set goals.
• Designated Leader for multidisciplinary programs and partners with other members of the management team within and outside of the department to initiate and oversee new multidisciplinary programs and projects.
• Hires, develops, supervises and evaluates staff which can include Nurse Practitioners, Clinical Advisors, RNs, Practice Administrators, Administrative and Clinical Support Staff, and Emergency Off Site Techs.
• Participates in the selection and evaluation of individuals for leadership positions.
• Assures that department activities and records meet the standards of accrediting, regulatory or reimbursement agencies.
• Establishes ongoing communication mechanisms with patients, staff, physicians, as well as the hospital and referring communities through regularly scheduled meetings and other forms of written communication.
• Has the responsibility to lead and support managers and directors in developing and improving operations to create optimal performance levels.
• Has full responsibility for planning, monitoring and managing budgets for multiple departments.

Benefits

• As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.
• Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
• At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.
• Equal Opportunity Employer/Veterans/Disabled

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees