Director of Clinical Operations - Primary Care - (RN) Ambulatory

Nashville General Hospital•Nashville, TN

About The Position

The Director of Clinical Operations will provide visionary leadership and strategic direction for the clinical and administrative functions of an ambulatory primary care and specialty clinics, including oversight of procedural areas such as endoscopy and cath lab. This executive role requires advanced leadership skills to manage and mentor Practice Managers and Nurse Managers, ensuring the delivery of superior patient care, optimizing clinic operations, and driving continuous improvement initiatives. The Director will also be responsible for high-level strategic planning, compliance, financial oversight, and fostering a culture of excellence and collaboration.

Requirements

Bachelor’s Degree in Healthcare Administration, Nursing, Business Administration, or a related field required
Minimum of 7 years of progressive healthcare administration experience, with at least 3 years in a senior leadership role.
Extensive experience in managing ambulatory care and specialty clinics, including procedural areas such as endoscopy and cath lab.
Exceptional leadership and strategic management abilities.
Superior communication and interpersonal skills, with the ability to inspire and influence others.
Proven track record of driving operational efficiency and clinical excellence.
Strong financial acumen and experience in budget management.
Advanced knowledge of healthcare regulations, accreditation standards, and quality assurance practices.
Proficiency in data analytics and performance improvement methodologies.
Experience in policy review, development, and implementation.
Demonstrated ability to engage with the community and build strategic partnerships.

Nice To Haves

Master’s Degree preferred.

Responsibilities

Provide strategic leadership and direction to Practice Managers and Nurse Managers to ensure alignment with the clinic’s mission, vision, and goals.
Develop and implement long-term strategic plans to enhance clinic efficiency, patient care, and service offerings.
Foster a culture of innovation, collaboration, and excellence among all clinic staff.
Mentor and develop leadership skills within the management team, promoting professional growth and succession planning.
Oversee the daily clinical and administrative operations of the clinic, ensuring high standards of patient care and operational efficiency.
Implement and refine clinical protocols and procedures to enhance patient outcomes and streamline operations.
Ensure seamless integration and coordination of services across all clinic areas, including procedural areas like endoscopy and cath lab.
Conduct regular evaluations of clinical performance and operational workflows to identify and address areas for improvement.
Ensure compliance with all federal, state, and local healthcare regulations and accreditation standards.
Develop and implement comprehensive quality assurance programs to monitor and improve patient care quality and safety.
Lead and participate in regular audits, inspections, and risk assessments to ensure adherence to regulatory and accreditation requirements.
Utilize data analytics to drive quality improvement initiatives and enhance clinical outcomes.
Develop, manage, and oversee the clinic’s budget, ensuring financial stability and growth.
Monitor financial performance, analyze budget variances, and implement corrective actions as needed.
Identify opportunities for cost savings and revenue enhancement without compromising patient care quality.
Oversee billing, coding, and reimbursement processes to ensure accuracy and efficiency.
Lead the review and development of clinical and administrative policies to ensure they are current, relevant, and effective.
Ensure that all staff are well-informed and trained on updated policies and procedures.
Develop policies to address emerging healthcare trends, regulatory changes, and best practices.
Develop and implement comprehensive community outreach programs to increase patient volume and community awareness of clinic services.
Establish and maintain strategic relationships with local community organizations, stakeholders, and healthcare providers.
Organize and participate in health education workshops, wellness events, and community health initiatives.
Utilize various channels to promote clinic services and attract new patients.
Champion a patient-centered approach in all clinic activities, ensuring a positive and compassionate patient experience.
Address patient concerns, complaints, and feedback promptly and effectively.
Ensure strict adherence to patient confidentiality and HIPAA regulations.
Advocate for patient needs and preferences in all aspects of clinic operations.

Benefits

Medical, Dental, and Vision Insurance within first 31 days of employment
Programs to reduce share of deductible and total out-of-pocket expenses
Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses
Short and Long-Term Disability - up to 60% of eligible weekly pay
Life Insurance - Metro provides you with basic life and AD&D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you.
Retirement Plan - eligible up to IRS max limits and includes company contribution
Shift and Weekend Differential Pay Offered on Nights and Weekends
Tuition Reimbursement for employee and dependents
12 paid holidays - any holiday worked is another holiday banked
Flexible Spending Accounts
Free Parking for all employees