Director of Client Success

MARKETview • Richmond, VA

91d

About The Position

MARKETview Education Partners is seeking bright, talented and motivated individuals to join our client success team in support of our college and university clients’ success. Individuals will be critical contributors to a fast-growing, early-stage education technology business and will have the unique benefit of joining a supportive and collaborative team of experienced professionals on the ground level. As an essential member of the client-facing team, individuals will be responsible for developing and maintaining relationships with our college and university partners. Individuals will play a key role in ensuring each client delivery and engagement is providing ample value.

Requirements

• Bachelor’s degree
• Minimum of 5-10 years experience in client relationship management, account management, or customer success roles
• Sharp analytical skills with the ability to interpret client data and translate it to meaningful insights
• A passion for serving clients and helping them achieve success
• Highly organized and keen attention to detail
• Critical thinking and problem-solving skills
• Exceptional time management skills
• Desire to be curious and willingness to learn by asking thoughtful questions
• Positive and motivated attitude
• Desire to help build the client service culture, grow career and expand client leadership skills

Nice To Haves

• Experience in supporting and serving a senior-level team
• Experience serving institutions of higher education

Responsibilities

• Serve as an advocate for each client, ensuring they receive the highest standards of service
• Build trust and strengthen relationships by establishing a deep understanding of each client’s goals and keeping those goals at the forefront of the partnership
• Maintain regular contact with clients, serving as the day-to-day point of contact and relationship manager
• Provide campus leadership with objective data and actionable insights that will lead to better decision making
• Work cross-functionally with Data and Analytics, Marketing and Business Development teams to ensure clients receive maximum value
• Encourage client usage of the MARKETview platform and drive client participation in events, meetings and other engagement opportunities
• Contribute to the client service roadmap, helping to guide product enhancements and development
• Utilize internal systems, processes and tracking for optimal client engagement

Benefits

• The opportunity to work in a fast-growing, early-stage education technology business
• Joining a supportive and collaborative team of experienced professionals
• The chance to contribute to increasing higher education access and improving educational outcomes

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees