Director of Client Success – Lead, Innovate & Elevate Customer Experiences

Revel Media Group•Kaysville, UT

36d

About The Position

At Revel Media Group, we are transforming business communication through digital signage. We seek a strategic and execution-focused Director of Client Success to build our Client Success organization, ensuring an exceptional experience for our customers. As a hands-on leader, the Director will design the Client Success department, establishing the necessary people, processes, and technology for effective service. This role, classified at the Director level, involves defining client service tiers, developing onboarding programs, and setting success metrics to minimize churn and maximize satisfaction. The Director will oversee Revel's Client Success systems, guiding platform selection and optimizing workflows for client engagement. They will report to the Chief Revenue Officer (CRO) and initially manage a small team, expanding to three direct reports within 12 months. Based in Kaysville, UT, the position is expected to start in Q1 2026 and offers a competitive base salary with performance-based bonuses. The role requires up to 15% domestic travel for client meetings and collaboration with Sales, Support, Product, and key accounts. The role also includes on-call responsibilities as needed to address critical client escalations or product launches. Additionally, the Client Success Director must be available during peak periods, including client onboarding, major product deployments, and quarter-end reviews.

Responsibilities

Design the Client Success department.
Establish necessary people, processes, and technology for effective service.
Define client service tiers.
Develop onboarding programs.
Set success metrics to minimize churn and maximize satisfaction.
Oversee Revel's Client Success systems.
Guide platform selection.
Optimize workflows for client engagement.
Manage a team, expanding to three direct reports within 12 months.
Address critical client escalations or product launches.
Be available during peak periods, including client onboarding, major product deployments, and quarter-end reviews.