Director of Client Solutions

Crane Worldwide Logistics • Houston, TX

290d

About The Position

The Director of Client Solutions is responsible for overseeing the end-to-end execution of Client onboarding for complex client solutions and implementations globally. This role ensures that client solutions are effectively designed, integrated, and executed across multiple regions, meeting performance, cost, and service expectations.

Requirements

• Bachelor's Degree in Information Technology or related field.
• Minimum 7 years IT experience, including application development, IT project management and supervision of technology systems.
• Minimum 3 years supervisory or managerial experience required.
• Proven track record of managing large-scale, global implementation projects within a 3PL environment.
• Strong understanding of supply chain technologies, transportation management systems (TMS), and warehouse management systems (WMS).
• Excellent leadership, communication, and stakeholder management skills.
• Ability to manage multiple projects in a fast-paced, global environment.
• Experience working with diverse cultures and understanding international trade regulations is a plus.
• Experienced in all areas of transportation, logistics and supply chain operations.
• Proficient in project management methodologies.

Nice To Haves

• Professional certification may be required in some areas.

Responsibilities

• Assesses business needs and evaluates existing systems to determine appropriate integrated solutions.
• Prepares specifications for use in the development process.
• Oversee compliance with all related company policies and other regulatory requirements associated with the project.
• Develops Standard Operating Procedures and directs training of the implementation team and staff on requirements.
• Develop and execute global implementation strategies to support business growth and client success.
• Align with the company's overall objectives and operational goals.
• Oversee the seamless integration of new clients into the company's logistics network.
• Implement standardized global best practices, ensuring consistency and efficiency across all implementation projects.
• Partner with sales, operations, IT, and customer service teams to ensure alignment and successful execution of client implementations.
• Ensure all implementations adhere to regulatory, compliance, and contractual obligations across various global markets.
• Ensure Client solutions meet established key performance indicators (KPIs) to measure the success of implementations.
• Leverage technology to streamline implementation processes, enhance visibility, and improve customer experience.
• Serve as a key point of contact for customers during the implementation phase.
• Recruit, mentor, and develop a high-performing global solution design team.

Benefits

• Full-Time position
• Remote work option

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Support Activities for Transportation
• Education Level: Bachelor's degree