Director of Client Services - Hybrid (Englewood, CO)
About The Position
Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else. If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital. Our Newest Opportunity: The Director of Client Services is responsible for leading an office’s client service efforts and staff to strategically meet or exceed established retention and growth goals and objectives. The Director works both independently and with local and corporate leadership teams to develop the strategic direction of their business unit and its operations. The Director will also mentor and train staff in best practices of client relationship development and consulting techniques.
Requirements
- Excellent verbal and written communication skills, combined with professionalism and discretion
- Proven experience attracting, developing and retaining an “A” player workforce and creating a positive atmosphere conducive to productivity
- Must have an in-depth knowledge of the insurance business
- Ability to work collaboratively with leadership teams to meet and exceed goals
- Proven ability to successfully lead, develop and grow high-level consulting teams
- Ability to resolve conflict and bring about equitable solutions
- Ability to work with clients and partners at a strategic level
- Ability to prioritize business activities that contribute to top-line and bottom-line growth
- Ability to build collaborative relationships and exhibit influence skills
- Ability to travel within assigned region and to corporate office several times a year
- 7+ years’ experience in strategic benefits consulting, required
- 5+ years’ experience managing and developing staff, preferred; 3+ required
- Current life and health insurance license, required
- Proficient in Microsoft Excel, other Microsoft suite produces and database applications
- Advanced knowledge of health, ancillary and alternative funding products
Responsibilities
- Collaborates with local and national leadership teams to develop retention and growth plans and set annual goals for region and individual team members
- Oversees retention and growth of region’s book under management (BUM)
- Oversees and drives growth of BUMs through cross-sale opportunities and alternative products
- Oversees workloads and workflows to ensure deliverables are met and/or exceeded
- Analyzes performance outcomes and recommends solutions for continual improvement
- Leverages the company’s national and local resources to drive greater operational efficiencies
- Identifies and efficiently resolves employee relations and operational issues
- Builds and fosters a positive workplace culture
- Champions programs and initiatives undertaken by the company
- Carries positive messages and creates a compelling vision for the company’s future
- Acts as mentor to staff to assist in resolving client issues and development of solutions
- Builds strong and productive relationships with clients, partners and fellow leadership teams
Benefits
- eligible employees health, wellbeing, retirement, and other financial benefits
- paid time off
- overtime pay for non-exempt employees
- robust learning and development programs
- reimbursement of job-related expenses per the company policy
- employee perks and discounts
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
