Director of Client Relations

Waymaker Resource Group•Camden, NJ

About The Position

The Director of Client Relations is responsible for driving client satisfaction and achieving business growth within their assigned geographic region. Reporting to EVP, Business Development, the Director of Client Relations collaborates closely with the project management team to ensure exceptional client service and seamless coordination. The Director of Client Relations is responsible for representing the entire portfolio of products and services to the customers. The Director of Client Relations is accountable for driving the sales process to identify customer needs and challenges and to develop and offer solutions by leveraging the expertise of corporate engineering, manufacturing, and site services. The Director of Client Relations will play a key role in shaping and delivering winning technical solutions, preparing proposals, and leading contract negotiations.

Requirements

Minimum 5 years of experience in the Nuclear Power industry, preferably in business development, project execution or project management may also be considered.
Bachelor's degree in a STEM field, ideally in Mechanical Engineering or Nuclear Engineering.
Strong business development skills and the ability to solve complex technical and commercial challenges.
Excellent written and verbal communication skills.
Strong interpersonal skills for engaging with clients and internal teams.
Proficient with MS Office Suite including Word, Excel, PowerPoint, and TEAMS.
Ability to work independently and achieve goals with minimal supervision.
U.S. Citizen or Permanent Resident Status.
Ability to gain and maintain unescorted access to Nuclear Power facilities.
Willingness to travel 25-50% of the time to customer sites and conferences.

Nice To Haves

Knowledge of dry storage of used nuclear fuel, heat transfer equipment, small modular reactors, and high-level waste storage/transport technologies is preferred.
Proven ability to expand a company’s role in supporting clients.

Responsibilities

Achieve Sales Targets: Meet and exceed annual sales goals through proactive client engagement and opportunity identification.
Product Knowledge: Maintain a comprehensive understanding of products and services, enabling effective communication of technical and sales-related information to clients.
Business Development: Identify and pursue new business opportunities that align with client needs and the company's strategic objectives.
Solution Development: Exhibit creativity to analyze a customer’s needs and develop a solution leveraging the expertise of corporate engineering, manufacturing, and site services.
Proposal Management: Prepare and submit proposals independently or with support from the corporate business development team, ensuring alignment with client expectations.
Presentations: Deliver technical presentations to diverse audiences at varying organizational levels, showcasing our expertise and solutions.
Sales Funnel Management: Maintain accurate and up-to-date information in the sales funnel software to ensure accurate and timely tracking of sales opportunities.
Contract Negotiation: Lead or support client negotiations up to the final contract signature, working closely with the SVP, Chief Commercial Officer, project management, legal, finance, and other supporting departments.
Client Handover: Transition signed contracts to the project management team to ensure that contractual obligations are clearly understood and fulfilled.
Project Support: Support the project management team, as needed, to ensure the successful execution of contracts and projects resulting from your sales efforts.
Market Intelligence: Provide feedback on competitor activities and emerging market opportunities to help guide corporate strategy.
Client Relations: Position the company as a trusted, solution-oriented partner through transparent, constructive, and effective communication with clients.
Cross-functional Leadership: Lead cross-functional teams in preparing for and during client interactions, ensuring all parties are aligned and well-prepared.
Client Engagement: Plan, coordinate, and facilitate client meetings to foster relationships and address customer needs.
Reporting: Prepare weekly sales reports for the corporate sales team and submit additional reports as requested.
Travel: Travel to customer sites and conferences as needed, with an expectation of 25-50% travel time.