Director of Client Payment Management

Community Based Care of Brevard • Maitland, FL

2d • $72,000

About The Position

The Director of Client Payment Management provides oversight for all client payment management functions across Family Partnerships of Central Florida (FPOCF). Reporting to the Chief Administrative Officer, this position is responsible for the strategic direction, operational oversight, and regulatory compliance of client-driven payments utilizing state and federal funding sources. This role ensures the accurate, timely, and compliant processing of client payments related to foster care, adoption, independent living, and other client service programs. The Director of Client Payment Management supervises the Client Payment Manager team and collaborates closely with the Director of Information & Eligibility and their team to ensure alignment between eligibility determinations, documentation standards, and payment authorization. The Director serves as a subject matter expert and strategic partner to leadership, Finance, Operations, and Program teams, ensuring strong internal controls, audit readiness, continuous quality improvement, and fiscal integrity within a highly regulated child welfare and human services environment.

Requirements

• Demonstrated experience overseeing client payment processing, financial operations, or related administrative functions.
• Experience supervising professional staff and managing operational workflows.
• Experience working with state and/or federal funding sources and compliance requirements.
• Strong written, verbal, and interpersonal communication skills.
• Strong computer skills, including the use of spreadsheets, reports, dashboards, and financial tracking tools.
• Experience working in child welfare, human services, healthcare, or another highly regulated environment.
• Valid Driver’s License required.
• Bachelor’s degree required in Business Administration, Accounting, Finance, Public Administration, Human Services, or a related field.
• Minimum of five (5) years of progressively responsible experience in client payments, financial operations, accounting, or related functions.
• Minimum of five (5) years of supervisory or management experience.

Nice To Haves

• Master’s degree preferred.
• Demonstrated experience working with SACWIS / FSFN or comparable enterprise case management systems preferred.

Responsibilities

• Client Payment Management Strategy and Oversight – Essential Function Provide leadership and oversight for the agency’s client payment management team, ensuring compliance with federal, state, contractual, and funding source requirements. Establish standards, controls, and performance expectations that support accurate and timely payment processing and fiscal accountability.
• Operational Leadership and Supervision – Essential Function Directly supervise and manage Client Payment Managers and related staff. Provide coaching, performance management, workload prioritization, and professional development to ensure consistent, high-quality performance. Facilitate routine unit meetings and ensure effective communication across the team.
• Payment Processing, Reconciliation, and Accuracy – Essential Function Oversee the entry, review, reconciliation, and approval of client services payments, stipends, and related transactions within FSFN / SACWIS / CCWIS and associated systems. Ensure timely resolution of payment discrepancies, monitoring trends, and implementation of corrective actions.
• Cross-Functional Collaboration and Integration – Essential Function Partner closely with the Director of Information & Eligibility to ensure alignment between eligibility determinations, documentation requirements, and payment processing. Collaborate with Finance, Programs, Case Management, Licensing, Adoption, and Independent Living to resolve issues and improve end-to-end workflows.
• Quality Improvement, Audits, and Compliance – Essential Function Lead ongoing quality improvement activities including validation sampling, file reviews, and internal monitoring. Prepare for and participate in federal, state, and contract monitoring reviews, audits, and corrective action plans related to client payments.
• Reporting, Data Analysis, and Risk Management – Essential Function Develop and review operational and management reports related to payment accuracy, timeliness, trends, and risk. Use data to identify systemic issues, assess performance, and recommend process improvements to executive leadership.
• Policy, Procedure, and Documentation Management – Essential Function Oversee the development, implementation, and annual review of client payment policies and procedures to ensure alignment with current federal, state, system of care, and contractual requirements. Ensure documentation standards support audit readiness and operational consistency.
• Other Duties as Required Job performance requires fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher-rated positions from time to time for developmental or organizational purposes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees