Director of Client Operations

Premise Health-posted 3 months ago
$100,000 - $151,000/Yr
Full-time • Senior
Newark, NJ
Ambulatory Health Care Services
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Premise Health serves large organizations and their people with exceptional healthcare. The result? Better experiences, better health, and better value, all while helping organizations lower their healthcare costs. Premise's mission is to help people get, stay, and be well. Come join us and see for yourself why amazing health starts with amazing healthcare. This position oversees and directs the operations management of multiple employer worksites across all lines of health and fitness related services within a geographic area. Is a subject matter expert and provides expertise managing and mentoring Health Center Leadership staff. This is a full time Director of Client Operations role supporting the North East region.

  • Serves as main client contact on strategic integration and expansion opportunities, maintaining strategic focus on client satisfaction and value added strategies.
  • Demonstrates the ability to proactively identify client needs related to healthcare trends.
  • Identifies processes to improve overall performance of health centers and defines innovative measurements of performance standards to integrate corporate strategies.
  • Demonstrates strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings, to implement and drive strategic and relevant operational outcomes.
  • Strategically identifies and solves complex problems effectively with an emphasis on developing proactive approaches utilizing internal (corporate and regional) support.
  • Owns client/site meetings, committees, and task forces to support strategic initiatives and goals.
  • Operational lead on implementations post-go-live.
  • Coordinates and productively facilitates communication across virtual sites and effectively navigates through multilayer client relationships (vendors, consultants, etc).
  • Provides effective leadership, coaching, and mentoring at the site level.
  • Builds talent to proactively manage additional lines of service.
  • Participates in sales process.
  • Acts as escalation point for clients.
  • Consults with Medical, Legal or Compliance departments regarding regulations, practices act, practice law, certification requirements etc.
  • Manages site level supervisors.
  • Oversees the management of up to 15 health centers with multiple lines of service.
  • Manages the relationship of up to 10 clients.
  • Manages a portfolio of $2M - $10M in Gross Annual Revenue.
  • Manages (direct and indirect) up to 10 - 50 FTEs.
  • Bachelor's degree in a related field preferred or equivalent experience.
  • 7+ years' experience in a business environment or related industry, managing others.
  • Experience managing virtual teams.
  • Healthcare experience managing in a medical, pharmacy, fitness or other similar environment preferred.
  • Experience in an Operations function desired.
  • Prior budget and P&L responsibility desired.
  • Demonstrated experience with medical information management systems.
  • Demonstrated process or efficiency management.
  • Strong Excel, PowerPoint, Word and Outlook skills required.
  • Strong written, verbal and presentation skills required.
  • Excellent demonstrated follow up skills & attention to detail.
  • Ability to work both independently and as a team member.
  • Strong relationship building skills.
  • Ability to interact at all levels of the organization (both internal and external).
  • Demonstrated strong leadership skills.
  • Demonstrated adaptability and ability to manage change.
  • Knowledge of Workers' Compensation, Medicare and/or clinical standards of practice preferred.
  • Medical, dental, vision, life and disability insurance.
  • 401(k) program with company match.
  • Paid holidays and vacation time.
  • Company-sponsored wellness program.
  • EAP.
  • Access to virtual primary care and virtual behavioral health at no cost for team members and their dependents.
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