Director of Client Operations

Personify Health

79d • $120,000 - $150,000

About The Position

Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

Requirements

• Bachelor's degree in business administration, operations management, or related field preferred
• Proven experience in operations management or similar leadership role
• Experience managing strategic healthcare partnerships or large, complex client relationships
• Strong analytical skills with ability to interpret data to drive decision-making
• Excellent communication and interpersonal skills with ability to collaborate effectively across departments
• Strategic thinker with ability to translate vision into actionable plans
• Proven ability to lead direct reports while efficiently aligning resources to meet client needs
• Experience coordinating cross-functional teams across multiple operational areas
• Strong problem-solving abilities for managing escalations and complex client situations
• Ability to develop and maintain productive working relationships with external vendors
• Track record of creating efficient processes that streamline workflow and enhance communication

Responsibilities

• Oversee service delivery: Manage day-to-day delivery of contracted operational services to client while validating performance through operational dashboards, production reports, and reconciliation activities.
• Provide leadership: Lead direct reports and efficiently align resources to meet client needs while serving as daily point of contact for Client Direct, running meetings, and facilitating communication.
• Manage expectations: Handle all client and consultant inquiries, requests, and projects while working hand-in-hand with Account Manager and Account Coordinators to ensure prompt communication.
• Coordinate internal operations: Leverage relationships across all operational areas (claims, call center, finance, data, development) to manage delivery of all open items and ensure seamless execution.
• Own escalation management: Take complete ownership of escalations, gathering information and organizing internal and external response teams for swift, effective resolution.
• Build vendor partnerships: Develop and maintain working relationships with external vendors as required to service account effectively and efficiently.
• Drive process improvement: Create productive, efficient processes to streamline workflow and communication efforts while identifying opportunities for operational enhancement.

Benefits

• Comprehensive medical and dental coverage through our own health solutions
• Mental health support and wellness programs designed by experts
• Flexible work arrangements
• Retirement planning support
• Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection
• Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage
• Professional development opportunities and clear career progression paths
• Mentorship from industry leaders
• Learning budget to invest in skills
• Inclusive community where every voice matters
• Collaborative environment
• Mission-driven work that creates real impact
• Continuous learning mindset with team events and recognition programs
• Competitive base salary plus rewards for success
• Unlimited PTO policy
• Benefits effective day one

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees