Director of Client Experience

Fieldcrest Ventures • Nashville, TN

130d • $175,000 - $175,000

About The Position

CORVIDA is reimagining how affluent families manage their finances. We're building the modern alternative to a family office by delivering sophisticated financial management to HNW families through a combination of white-glove service coupled with AI-driven efficiency. Backed by Fieldcrest Ventures, we are preparing to launch with 100 founding families in January 2026. This is your chance to be part of the founding team who will define not just a company, but an entirely new category of financial service. As Director of Client Experience, you will be the curator of exceptional experiences for America's most successful families. This is not a traditional customer success leadership role. This is an opportunity to design and deliver the "11-star experience" that transforms how affluent families think about financial lives, ensuring every interaction feels bespoke while scaling elegantly through intelligent systems.

Requirements

• 7-10 years leading client experience in luxury environments—private banking, five-star hospitality, luxury retail, or ultra-premium consumer brands
• Proven track record designing and scaling "white-glove" experiences for affluent clientele
• Deep understanding of what drives loyalty among affluent individuals
• Experience managing teams delivering personalized service at scale
• Track record of maintaining premium quality while achieving operational efficiency

Nice To Haves

• Obsessive about experiential details—you notice things others miss
• Systems thinker who can codify intuitive service excellence into repeatable processes
• Technology embracer who sees AI as enabling more humanity, not replacing it
• Data-driven optimizer who measures sentiment, satisfaction, and moments of delight
• Natural teacher who can transmit luxury service standards to growing teams

Responsibilities

• Define what luxury means in financial services—creating experiences that rival private banking, five-star hospitality, and personal concierge services
• Design the end-to-end client journey from first impression through lifetime advocacy, ensuring every touchpoint reflects premium quality
• Build service standards that make family offices feel outdated and overpriced
• Architect the perfect blend of high-touch human moments and invisible AI efficiency
• Lead a team of Customer Success Managers who embody luxury service while managing 100+ clients each
• Create scalable systems that deliver Ritz-Carlton consistency with Silicon Valley efficiency

Benefits

• $175,000 base salary
• $75,000 annual performance bonus
• Comprehensive health, vision, and dental coverage
• Opportunity to define luxury service for a new generation
• Direct collaboration with serial entrepreneurs and industry innovators

What This Job Offers

• Job Type: Full-time
• Career Level: Senior