Director of Client Experience - Government Prepaid

Fiserv • Columbia, DC

1d

About The Position

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. As a Director of Client Experience for the Money Network prepaid business at Fiserv, you will form deep and long-lasting relationships with our clients in the Federal Government Agency space by helping them execute on their projects and then ensuring they have what they need to make them and Fiserv, successful over the long term. As a strategic advisor to our clients, you will help them maximize the value of our solutions and navigate the complexities of financial services. Your expertise and proactive approach will drive client satisfaction and loyalty, reinforcing Fiserv's position as a trusted partner.

Requirements

• Bachelor’s degree or equivalent combination of education, work, and/or military experience.
• 8+ years of experience in client service or account management.
• 5+ years of experience in the credit/debit card industry.
• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

• Experience in the prepaid industry.
• Strong background working with Federal Government Agencies.
• Demonstrates the ability to read and comprehend contracts, ensuring a clear understanding of contracted services and service levels to facilitate effective execution and adherence.

Responsibilities

• Manage client relationships to ensure satisfaction and retention.
• Work with the client to ensure plans are executed; proactively diving in to lead or assist where needed.
• Resolve client inquiries and issues promptly, coordinating with internal teams for efficient solutions.
• Conduct regular client review meetings to assess satisfaction and identify opportunities for improvement.
• Identify and pursue additional opportunities to grow the reach of Money Network solutions for the client.
• Grow and maintain a, ‘trusted advisor’ relationship with the Client.
• Report on client service metrics and trends to management, providing insights and recommendations and raising ideas for improving the Money Network solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees