Director of Client Experience and Support
Cabrini Green Legal Aid•Chicago, IL
403d•$94,000 - $104,000•Remote
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About The Position
The Director of Client Experience & Support at Cabrini Green Legal Aid (CGLA) is a key leadership role focused on enhancing the client experience from initial contact through case resolution. This position involves leading a team responsible for intake operations and client services, ensuring that CGLA's mission and holistic service model are upheld. The Director will collaborate across departments to establish client-centered policies and improve service delivery models that prioritize equity and empowerment. The role requires a strong understanding of the challenges faced by clients and a commitment to client-focused advocacy.
