Director of Client Development

Master Center for Addiction Medicine • Glen Allen, VA

83d

About The Position

We are seeking a Director of Client Development to lead efforts in identifying, developing, and maintaining relationships with referral organizations for the purpose of enrolling new substance use disorder (SUD) patients in treatment at Master Center. In this highly visible role, reporting directly to the CEO, the Director of Client Development will be responsible for the following: Community Engagement and Referral Development Raising the profile and strengthening the reputation of Master Center through building relationships with organizations that refer SUD patients, including provider organizations, healthcare systems, SUD treatment centers, recovery community organization, and government entities. Collaborating with the leadership team to develop strong client relationships and identify leadership engagement opportunities. Facilitating education about substance use disorder and treatment services within the communities served by Master Center. Participating in marketing strategy decisions for lead generation and evaluating and recommending events, sponsorships, and speaking engagements. Utilizing Salesforce for data capture, reporting, and identification of outreach opportunities. Outreach Team Management Leading the outreach team to meet or exceed monthly new patient goals. Oversight of referral partner relationship development. Coaching and management of individual team outreach activities. Ensuring accurate and timely documentation in Salesforce for outreach activity and contacts. Facilitate outreach team development and connectivity to Master Center and our mission. Market Analysis and Reporting Providing referral partner updates to internal stakeholders and orienting new Master Center team members to client development purpose and activities. Assisting in creating new procedures for enhancing referrals, to include pathways and partnership agreements. Tracking, monitoring, and reporting trends and changes in the marketplace to the leadership team. Developing and reporting on quarterly outreach goals that support Master Center’s business goals.

Requirements

• Bachelor’s degree.
• 3+ years of leading and managing sales teams.
• Behavioral health experience is a plus.
• Excellent communication skills.
• Ability to represent Master Center during meetings.
• Strong interpersonal presence.
• Ability to collaborate cross-functionally.

Nice To Haves

• Experience in substance use disorder treatment.
• Proven track record in relationship management.
• Experience in strategic leadership.

Responsibilities

• Lead efforts in identifying, developing, and maintaining relationships with referral organizations.
• Raise the profile and strengthen the reputation of Master Center through building relationships with organizations that refer SUD patients.
• Collaborate with the leadership team to develop strong client relationships.
• Facilitate education about substance use disorder and treatment services within the communities served.
• Participate in marketing strategy decisions for lead generation.
• Utilize Salesforce for data capture, reporting, and identification of outreach opportunities.
• Lead the outreach team to meet or exceed monthly new patient goals.
• Oversee referral partner relationship development.
• Coach and manage individual team outreach activities.
• Ensure accurate and timely documentation in Salesforce for outreach activity and contacts.
• Provide referral partner updates to internal stakeholders.
• Assist in creating new procedures for enhancing referrals.
• Track, monitor, and report trends and changes in the marketplace.
• Develop and report on quarterly outreach goals.

Benefits

• Competitive base salary with performance bonus incentives.
• Comprehensive health benefits with employer contribution.
• Employer-matched 401k.
• Generous PTO and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees