Director of Claims - Complex Liability
About The Position
Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be a leading small business insurance provider nationwide. Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values: accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path!
Requirements
- 5–10+ years of experience handling complex, litigated liability claims with significant exposure.
- Proven leadership experience managing claims teams, including adjusters and management‑level staff.
- Strong technical expertise in liability evaluation, coverage analysis, litigation management, and claim strategy.
- Experience supporting serious or high‑severity loss programs with disciplined reserving and resolution.
- Ability to maintain service standards while managing time‑sensitive, high‑exposure claims.
- Strong executive communication skills, sound judgment, and a high level of accountability.
Nice To Haves
- Prior responsibility for large loss, catastrophic, or complex claim portfolios in New York and California.
- Juris Doctor (JD) strongly preferred.
Responsibilities
- Lead the Complex and Commercial Liability claims operation, overseeing high‑exposure and litigated claims.
- Build and manage jurisdiction‑specific claims teams, with a strong focus on New York and California.
- Set and enforce consistent claim handling standards, service levels, and technical excellence.
- Develop and lead claims managers and teams, driving accountability and performance.
- Oversee severity management, reserving discipline, and effective claim resolution.
- Partner with Underwriting, Actuarial, and Legal to align claim strategy with portfolio objectives.
- Drive analytics, continuous improvement, operational efficiency, and regulatory compliance.
- Provide executive leadership with reporting, insights, and recommendations on claim trends.
Benefits
- Competitive compensation
- Healthcare benefits package that begins on first day of employment
- 401K retirement plan with company match
- Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
- Up to 6 weeks of parental and bonding leave
- Hybrid work schedule (3 days in the office, 2 days from home)
- Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
- Tuition reimbursement after 6 months of employment
- Numerous opportunities for continued training and career advancement
- And much more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
