Complex Director of Catering and Events - DoubleTree by Hilton Crystal City and Embassy Suites Crystal City

Hilton•Arlington, TX

About The Position

Located in the vibrant Crystal City neighborhood, DoubleTree by Hilton Crystal City and Embassy Suites Crystal City offer the perfect blend of comfort, convenience, and Hilton hospitality. Together, these two properties provide a welcoming retreat for business and leisure travelers alike, featuring modern amenities and a prime location just moments from Washington, D.C. This dynamic complex is known for its exceptional service and commitment to creating memorable guest experiences, making it an exciting place to lead and grow as part of Hilton's world-renowned team. What will I be doing? As Director of Catering & Events you will provide continuous leadership in creating and delivering an exceptional team member experience and best place to work. The Director of Catering & Events will be directly responsible for contributing to the achievement of superior business results in the areas of ensuring outstanding guest service, team member engagement, favorable financial outcomes, strategic leadership and talent development, culture, innovation, and event operations. Specifically, your essential functions will be to perform the following tasks to the highest standards:

Requirements

Minimum Years of Experience\: Two (2) years Hospitality related experience at an Assistant or Director level.

Nice To Haves

Knowledge of the hotel property management systems (Delphi.fdc)
Significant experience in revenue management or a similar analytical role
Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)

Responsibilities

Successfully, innovatively, and timely implement Commercial strategic initiatives and monitor for best-in-class results
Drive innovation and creativity within event delivery
Partner with the General Manager/Executive Committee to deliver on Hilton’s values by creating high-impact event experiences
Ensure that high quality service standards are maintained through continuous reviews of processes and procedures
Provide owner relations guidance in key areas of Events & Catering expertise, as needed (Banquet Capital Expenditures, Staffing Models)
Actively support the sales process.
Provide overall leadership and direction in all Events & Catering matters.
Serve as the hotel’s credible Subject Matter Expert on all matters relating to event & catering experience
Serve as a highly visible, participatory leader who proactively and consistently engages with their General Manager/Executive Committee, Sales, Catering and Events team members, external guests, and suppliers
Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices
Participate or represent Hilton in industry social/meeting/events professional associations
Inspire high-performing multi-cultural, multi-generational teams that build Hilton’s Events talent pipeline
Integrate Hilton’s Values/Mission/Purpose when implementing Event initiatives and support Team Member-centric and guest-centric programs
Lead with Hilton culture engaging with Team Members through direct and meaningful interactions
Be an ambassador for customer service.
Motivate and provide a work environment in which team members are productive
Ensure all Event & Catering manager roles have career development plans in place that are actively supported by leadership and profiles are current for succession planning
Listen and respond to team members needs while having an open-door policy
Manage group and interpersonal conflict effectively
Ensure the proper use of all function space, exhibit hall, and event spaces
Manage supplier and vendor relationships
Possess subject matter expertise and ensure standards/practices
Development and management of departmental budgets
Responsible for the overseeing short, medium, and long-term forecasting and actual cost reporting for events and catering
Ensure proper staffing for the needs of the business
Integrate current trends in event management and design
Participate in customer site inspections and assists with the sales process as necessary

Benefits

Medical Insurance Coverage Options – for you and your family. Able to enroll after 90 days of employment
Vision, dental, life and disability insurance
Mental Health Resources
Best-in-Class Paid Time Off (PTO) – you can accrue up to 144 hours of PTO in your first year of employment.
Go Hilton travel discount program\: 100 nights of discounted travel per calendar year
Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Access to your pay when you need it through DailyPay
Debt-free education\: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Inclusive family-building and fertility benefits
Expanded bereavement leave
Adoption Assistance program
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Complimentary meals in the cafeteria while on shift