Director of Catering and Conference Services

Nemacolin • Farmington, PA

114d

About The Position

Here at Nemacolin, our associates know to “Expect the Unexpected” - You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort. The Director of Catering and Conference Services is responsible for assisting in overseeing all day-to-day operations and coordination of Catering, Conferences, Events, Business Center and Audio-Visual Services at Nemacolin. This position is responsible for evaluating and recommending marketing strategies to achieve property goals, revenue and profitability objectives as well as implementing marketing programs, promotional programs, special events, and entertainment programs.

Requirements

• Relevant Conference and Catering Sales qualifications and previous hospitality leadership experience required.
• Bachelor's degree in marketing, Business Administration, Hospitality or related field.
• At least 5-7 years' experience in hospitality luxury marketing, marketing/advertising and/or marketing related field.
• At least 3 years' experience in a leadership capacity in marketing and sales.
• Experience in a Forbes four or five star rated resort is preferred.
• Superior customer/guest service relations experience required.
• Must possess an outgoing personality and knowledge of superior customer service training.
• Must be at least 18 years of age.
• Candidate must have the ability to work varying shifts, including evenings, weekends, and holidays.
• Must be able to speak English fluently.
• Ability to perform basic mathematical functions.
• Knowledge of and ability to operate Microsoft Office Programs - Word, Excel, PowerPoint, etc.
• Proven track record of staff development and retention.
• Demonstrates interpersonal sound judgment and decision-making skills.
• Must be able to lift/push/pull/carry no more than 5-30 lbs.
• Ability to stand continuously for 95%, operate equipment for 15%, kneel for 20%, bend for 50%, climb for 35%, and drive for 0% of their scheduled shift.

Nice To Haves

• Experience in a Forbes four or five star rated resort is preferred.

Responsibilities

• Delivers internal and external guest service the Nemacolin way.
• Responsible for actively building and retaining guest relations and acts as a mentor to other employees and coworkers to provide superior guest service.
• Oversees hiring, scheduling, training, motivation, supervision, and development of marketing staff.
• Recommends and approves evaluation ratings, wage increases, promotions, and other employment actions for Conference and Catering staff.
• Establishes departmental operating standards, guidelines, objectives and maintains other administrative processes such as budgeting and staffing.
• Directs long and short-term planning for all functions of the marketing department.
• Reviews and evaluates strengths, weaknesses, and performance of all departmental programs.
• Researches database information to identify customer demographics and behavioral analysis.
• Works closely with the Director of Sales and Marketing in strategizing all group related resort packages.
• Acts as a back-up to Events Managers for difficult or large events.
• Ensures pricing structure of events at Nemacolin are perceived by the guest as a 'real value.'
• Ensures accurate and detailed information is streamlined between Resort Events and Sales.
• Approves, implements, and evaluates media plans, mail campaigns, promotions, entertainment, special events and all other property marketing expenditures.
• Develop and monitor property research and survey activities.
• Conducts daily site inspections of all outdoor venues for physical defects, cleanliness and overall appearance.
• Annually establish/revise/review all non-food and beverage pricing structure.
• Reviews all GEO's daily before distribution for accuracy and grammar.
• Conducts weekly Resume Meeting and along with Event Managers, develop new ideas and methods of maximizing the Resort property for outdoor events.
• Maintains a quarterly review for guest comment and group rating forms to verify incentive payouts.
• Research and solicit vendors for product and rental items to add to Prop inventory.
• Plans, develops, and coordinates all Special Events as required.

Benefits

• Attractive 401(k) plan.
• Paid vacation, holidays, and personal hours.
• Family medical, dental, and vision insurance.
• Long-term and short-term disability insurance.
• Employee and educational assistance program.
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort.
• On-site uniform and dry-cleaning services.
• Discounted meals during breaks in associate break areas.
• Access to Wisteria Associate Community which includes a Pub, Market, and Fitness Center.
• Associate Recognition programs.
• Opportunities for advancement within the organization.
• Mentoring and coaching programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Accommodation
• Education Level: Bachelor's degree