Director of Case Management
About The Position
A regional 282-bed acute-care hospital in the Panama City area is seeking an experienced Director of Case Management to lead Case Management, Utilization Management, and Social Work operations. This high-impact leadership role oversees departmental strategy, staffing, performance, and care coordination processes within a system that manages 1.2 million patient encounters annually. The Director ensures effective patient flow, high-quality transitions of care, regulatory compliance, and optimal resource utilization across the organization. This position requires a strong, relationship-driven leader who excels in operational strategy, interdisciplinary collaboration, and driving measurable performance improvement.
Requirements
- 3+ years of recent acute-care hospital Case Management experience, plus 2+ years of leadership experience.
- Bachelor’s degree.
- Current licensure as RN, LCSW, or LMSW.
- Strong knowledge of care coordination, discharge planning, and utilization review.
Nice To Haves
- Master’s degree in Nursing, Healthcare Administration, Business Administration, or related field.
- Experience leading Case Management operations in a large, high-volume hospital.
- Strong communication, analytical, leadership, and change-management skills.
Responsibilities
- Provide operational and clinical leadership for Case Management and Social Work services.
- Oversee care coordination models, discharge planning processes, and utilization review workflows.
- Manage staffing, onboarding, productivity, and skill mix across all departmental roles.
- Allocate resources to support patient throughput, quality outcomes, and program goals.
- Ensure adherence to regulatory and documentation requirements, including CMS and payer guidelines.
- Analyze departmental and system-level data to identify performance gaps; implement sustainable improvement strategies.
- Partner with executive leadership (CMO, CNO, Finance, Legal, Ethics, etc.) to advance organizational priorities.
- Support financial stewardship through effective utilization management and resource optimization.
- Build strong relationships with interdisciplinary teams, community partners, and post-acute providers.
- Promote a culture of accountability, team engagement, service excellence, and professional development.
- Participate in budgeting, forecasting, and capital planning for the Case Management department.
- Provide coaching, feedback, and development for leaders and staff members across the department.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with 100% employer match (3–9% depending on years of service).
- Employee stock purchase plan (10% discount).
- Tuition assistance, certification support, student loan resources, and dependent scholarships.
- PTO, paid family leave, disability coverage.
- Emotional wellness programs, financial/legal counseling, and crisis support.
- Additional perks: FSA, supplemental accident/critical illness insurance, identity protection, pet insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
101-250 employees
