Director of Case Management, Border Butterflies Project

Transgender Law Center-posted 13 days ago
Full-time • Director
Remote • Oakland, CA
11-50 employees
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The Director of Case Management will lead and expand the Border Butterflies Project’s case management program, ensuring that LGBTQ+ asylum seekers across the United States and at the southern border receive effective, coordinated, and compassionate support. This role requires both strategic program development and hands-on case management. With 300 active participants—ranging from light-touch support to intensive wraparound services—the Director will oversee a team of staff while also taking on cases directly, particularly when triage is needed or gaps arise. The ideal candidate is a trauma-informed leader who can balance staff supervision, burnout prevention, and boundary-setting with a deep commitment to participant care. The Director will design and implement strategies to scale services, improve risk assessment and harm reduction practices, and ensure responsive, participant-centered support.

  • Program Leadership & Development Build and expand the case management program to meet the evolving needs of LGBTQ+ asylum seekers across the United States and at the Southern border in Tijuana.
  • Design systems for triage, risk assessment, and harm reduction to prioritize and respond to acute and ongoing participant needs.
  • Develop and implement strategies for scaling services and improving wraparound care.
  • Staff Supervision & Support Work with staff and volunteers to triage urgent participant needs, identify priorities, and coordinate timely responses.
  • Oversee staff caseloads to model best practices and remain grounded in service delivery.
  • Supervise, train, and mentor case management staff, ensuring high-quality, trauma-informed service delivery.
  • Support staff in maintaining healthy boundaries and adopting burnout-prevention practices.
  • Foster a collaborative, compassionate, and accountable team culture.
  • Provide direct case management support when staff capacity is exceeded or in complex cases.
  • Partnerships & Community Relationships Cultivate and strengthen relationships with organizations across the country to connect participants to essential resources, including housing, food, healthcare, and legal services.
  • Serve as a key liaison between the Border Butterflies Project and external service providers.
  • Trauma-Informed Practice Integrate trauma-informed care principles into all aspects of case management and staff supervision.
  • Implement organizational practices that prioritize participant dignity, agency, and safety.
  • Model and implement resilience and sustainability strategies for staff working with high-need populations.
  • Minimum 5–7 years of experience in case management, social work, or related field, including direct service with LGBTQ+ and/or migrant communities.
  • At least 3 years of supervisory or program leadership experience, ideally in a nonprofit or community-based setting.
  • Masters of Social Work required.
  • Proven ability to design, scale, and implement case management programs in dynamic, high-need contexts.
  • Demonstrated expertise in trauma-informed care, harm reduction, and risk assessment.
  • Skilled in triage and prioritization, with capacity to manage multiple requests under pressure.
  • Excellent relationship-building skills with diverse organizations and service providers nationwide.
  • Strong organizational, communication, and problem-solving skills, with the ability to balance big-picture strategy and hands-on service delivery.
  • Must be fluent in Spanish and English.
  • Commitment to mentoring and supporting staff through boundary-setting and burnout prevention strategies.
  • Ability to foster a collaborative, accountable, and compassionate team culture.
  • Flexible and adaptive leadership style, willing to step in with direct case management when needed.
  • Deep understanding of intersecting oppressions including anti-Blackness, white supremacy, transphobia, ableism, misogyny, colonialism, and capitalism.
  • Demonstrated capacity to provide a welcoming presence to clients experiencing trauma, and a demonstrated client-centered, trauma-informed perspective and cultural responsibility to the diverse populations we serve.
  • Fluency in other languages a strong plus.
  • Medical/dental/vision (TLC covers 100% of premiums for employees, 80% for dependents)
  • Employer-funded Health Reimbursement Account (currently $3,500 per year)
  • Employer-funded Lifestyle Spending Account (currently $1,500 per year)
  • Optional employee-funded Flexible Spending Account
  • Employee Assistance Fund that can grant financial assistance for certain qualifying disasters and personal hardships
  • Short-term and long-term disability insurance
  • 3 weeks’ sick leave
  • 19 days’ vacation (24 after 3 years’ employment) and 12 holidays
  • Organizational ‘slowdown’ in winter and summer, including, historically, 2 paid time off in the summer and 2 weeks paid time off at the end of the year (separate from employee vacation time)
  • 2-month paid sabbatical program available after 5 years’ employment
  • Retirement plan with partial organizational matching
  • Indemnity insurance for critical illness, hospital confinement, and accidents
  • Professional development & coaching
  • Office setup, phone and internet reimbursement (if working from home)
  • Additional mental health, budgeting, travel, and pet benefits
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