Director of Care Coordination

Lifecare Home Health Family • San Antonio, TX

17h

About The Position

Director of Care Coordination will possess excellent customer service and people management skills. You will be responsible for building and managing our client care coordination department to deliver a high-quality, seamless experience for our patients, remove barriers to treatment, and build collaborative relationships with our patients, referral sources, and other providers. This position requires being caring and inclusive, an insightful problem solver, and someone who communicates exceptionally well. Must have a high energy level and willingness to train staff to the highest standards. Must have an eye for detail—creativity and ability to engineer new programs and extensions of care into the home a plus.

Requirements

• RN or LPN
• At least two years of experience managing a service center for healthcare coordination, case management, or care management.
• At least three years of experience managing and developing multiple direct reports and managing a team is desirable.
• At least three years of data analysis were applied to improve service performance.
• Competency in office productivity and collaboration tools
• Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; can read and interpret written information.
• Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• People Management—Includes staff in planning, decision-making, facilitating, and process improvement. Takes responsibility for subordinates' activities. Makes self-available to staff. Provides regular performance feedback. Develops subordinates' skills and encourages growth. Fosters quality focus in others. Data Continually works to improve supervisory skills.
• Caring/Inclusiveness - Fosters a learning environment that is caring, inclusive, and supportive. Models caring and inclusivity in words and actions; demonstrates understanding of students with various learning styles. Understands cultural diversity and embeds that knowledge into practice.
• Problem Solving—Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem-solving situations. Uses reason even when dealing with emotional topics.
• Reliable transportation and auto liability insurance.
• Computer and essential office equipment

Responsibilities

• Manages the daily activities of the Care Coordination Service Center.
• Identifies appropriate KPIs and tracks relevant data to analyze the Care Coordination team's success. They evaluate team members' individual performance and coach team members on areas of improvement.
• Establishes and operates a structured approach to quality using industry-relevant service metrics such as response time, resolution time, satisfaction feedback, etc.
• Recruit, train, and onboard new team members.
• Coordinates the design of new tools, programs, processes, and procedures necessary to build out the care coordination function at LifeCare.
• Executes and implements these new tools, programs, processes, and procedures.
• Resolves escalated client issues that are beyond team members ability.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees