Director of Care Coordination

M3 Placement•Syracuse, NY

12d•$150,000 - $180,000

About The Position

Overview: Our client is seeking a highly experienced and dynamic leader to join their team in Syracuse, NY. As a key leadership position within the organization, the Director of Care Coordination is responsible for leading and directing the Care Management systems. Reporting to the Chief Medical Officer, this role creates a unified vision and builds an interconnected strategy for care management across the system of care. The Director promotes integration and coordination among all entities delivering care management; including Acute Care, Primary Care Medical Home, Post-Acute Care, and other outpatient and community settings—through the development and promulgation of adopted care management principles. The role also develops and maintains interconnectedness among partner referral organizations and contributes toward performance excellence in value-based and risk-based contracts.

Requirements

Bachelor’s degree in a related field
Active Registered Nurse (RN) license in New York State
Recent experience in acute care Utilization Management and Case Management
Minimum of 5 years of management experience, preferably across care management settings (acute care, home care, managed care, community-based)
Direct experience in utilization management, discharge planning, or care management
Experience applying evidence-based guidelines in care management

Nice To Haves

Certification in Case Management (CCM or ACM) and/or Health Care Quality (CPHQ)
Master’s degree in Nursing or MBA
Interqual Certified Instructor (ICQI) or Milliman training

Responsibilities

Lead disease management, episodic case management in acute care (utilization management, discharge planning), complex/catastrophic case management, transitional care programming, and community-based resource coordination.
Develop internal systems to support departmental operations including finance, planning, marketing, IT, HR, and other support services.
Provide strategic guidance and goal setting aligned with organizational strategy.
Ensure compliance with federal, state, and local regulations and professional standards.
Chair the Continuum of Care Performance Improvement Council and participate in hospital committees.
Communicate proactively with staff and update policies and procedures as needed.
Manage staff selection, onboarding, development, performance, and goal alignment.
Foster a customer service-oriented culture and support performance improvement initiatives.
Design and implement a comprehensive care management system in collaboration with leadership.
Standardize care management processes, tools, and transitions of care mechanisms.
Establish training programs and information systems to support integrated care delivery.
Ensure robust measurement and reporting capabilities to evaluate impact.
Represent the organization in state and federal healthcare reform initiatives as needed.
Perform other duties as assigned by senior leadership.