Director of Car Wash Operations

Terrible's•Las Vegas, NV

29d

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Requirements

7+ years of experience in operations management, with a minimum of 4 years in a leadership role of Director or above within the car wash industry or a related field.
Car wash site development.
Proven track record of managing multi-site multi-state operations and driving business growth.
Strong financial acumen, with experience in budgeting, forecasting, and P&L management.
Expertise in development and enforcement of Key Performance Indicators.
Excellent leadership, communication, and interpersonal skills.
Ability to analyze data, identify trends, and make informed decisions.
Customer-focused mindset with a passion for delivering exceptional service.
Proficiency in English, both written and spoken, is required to read and interpret documents, instructions, and manuals, as well as to communicate effectively.
Applicants must be able to qualify for licenses and permits required by federal, state, and local regulations.
The role requires regular standing, manual dexterity, and the ability to lift and/or move up to 50 pounds occasionally.
The incumbent must also be able to perform duties in varying work conditions, such as confined spaces.
Reliable transportation is required.
The ability to apply logical thinking to execute instructions and resolve problems is crucial.

Nice To Haves

Degree preferred
DRB (technology )

Responsibilities

Operational Leadership: Develop and implement strategic plans to optimize car wash operations, including process improvements, technology integration, and cost management.
Oversee day-to-day operations of all car wash locations, ensuring compliance with company standards, safety regulations, and industry best practices.
Monitor performance metrics and KPIs, making data-driven decisions to improve efficiency, customer satisfaction, and profitability.
Team Management: Lead, mentor, and develop a high-performing team of managers, supervisors, and staff across multiple car wash locations.
Implement training programs and standard operating procedures (SOPs) to ensure consistent service delivery and operational excellence.
Foster a positive work environment that promotes teamwork, employee engagement, and professional growth.
Financial Management: Develop and manage budgets for the car wash division, including forecasting, expense control, and profitability analysis.
Drive revenue growth through pricing strategies, marketing initiatives, and the introduction of new services or products.
Analyze financial performance and implement corrective actions and process improvements as needed to achieve financial targets.
Customer Experience: Ensure the highest levels of customer satisfaction by maintaining clean, efficient, and well-maintained facilities.
Address customer feedback and complaints promptly, implementing solutions to improve service quality.
Develop and implement customer loyalty programs and promotions to drive repeat business.
Innovation and Growth: Identify opportunities for expansion, including new locations, service offerings, and partnerships.
Stay updated on industry trends, equipment, technologies, and competitive landscape to keep Terrible's car wash services at the forefront of the market.
Lead the development and launch of new initiatives aimed at enhancing the customer experience and operational efficiency.
Collaborate with leadership to develop, recommend, and communicate strategic changes throughout the territory.