Director of Business Solutions

Benchmark Community Bank • Wake Forest, NC

19h

About The Position

Benchmark Community Bank is seeking an experienced and strategic Director of Business Solutions to lead and advance our Business Solutions (Treasury Management) program. This role provides overall direction for Business Solutions, including product strategy, team leadership, and customer experience. The ideal candidate brings a strong blend of treasury management expertise, leadership presence, and strategic thinking-along with a passion for building relationships and delivering high-quality solutions to business customers and municipalities. Key Responsibilities: Strategic Leadership & Growth Develop and execute the Bank's Business Solutions strategy, with a focus on revenue growth, market expansion, and customer retention Lead Business Solutions sales and calling strategies in partnership with Commercial and Retail teams to achieve call and sales goals Analyze market trends and internal customer data to identify prospecting and cross-sell opportunities Provide reporting on Business Solutions revenue, growth, and performance to executive leadership Team Leadership & Development Lead, coach, and develop Business Solutions Officers Foster a high-performance, collaborative, and customer-focused team culture Support performance management, goal setting, and ongoing professional development Treasury Product & Vendor Management Oversee the full Business Solutions product suite, including ACH, Wire, Remote Deposit Capture, Positive Pay, Business Mobile Deposit, Business eBanking (BeB), payroll, and related services Manage vendor relationships and oversee product enhancements Evaluate treasury and digital solutions for improvement, expansion, or elimination based on market needs Collaborate with operational areas to ensure solution support and delivery are functioning at a high level Customer Engagement & Service Excellence Provide leadership support for complex customer relationships, onboarding, and escalations Ensure a seamless onboarding experience for new Business Solutions customers Strengthen customer retention through exceptional service delivery and proactive issue resolution Operational & Compliance Oversight Ensure Business Solution offerings and documentation comply with all applicable federal, state, and bank policies and procedures Maintain and enhance treasury-related processes, procedures, and internal controls Prepare and manage the annual Business Solutions budget and strategic plan P articipate in bank committees and planning initiatives as assigned Qualifications: Minimum of 5-7 years of progressive experience in Treasury Management, Business Solutions, Digital Banking, Commercial Banking Operations, or a related banking discipline Demonstrated leadership experience with the ability to coach, mentor, and drive accountability Demonstrated expertise in Treasury account analysis, including: Reviewing account activity, balances and structures Performing profitability and relationship analysis at the customer level Identifying pricing gaps and opportunities for repricing and restructuring Customer-facing knowledge of ACH, Wire, RDC, Positive Pay, and business online banking platforms Proven ability to manage complex customer relationships and escalations Excellent communication, analytical, and problem-solving skills Benefits: Medical, Dental, Vision, Life Insurance, Retirement plan options with a company match, Health Savings Accounts with a company match, 4 weeks of Paid Time Off (PTO), 40 hours Paid FMLA Hours, Community Service PTO, 11 Federal holidays, Tuition Reimbursement, Anthem Employee Assistance Program, Long-Term Disability, Casual Fridays, Growth and Training opportunities, Wellness Incentives, and much more! Benchmark Community Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

Requirements

• Minimum of 5-7 years of progressive experience in Treasury Management, Business Solutions, Digital Banking, Commercial Banking Operations, or a related banking discipline
• Demonstrated leadership experience with the ability to coach, mentor, and drive accountability
• Demonstrated expertise in Treasury account analysis, including: Reviewing account activity, balances and structures Performing profitability and relationship analysis at the customer level Identifying pricing gaps and opportunities for repricing and restructuring
• Customer-facing knowledge of ACH, Wire, RDC, Positive Pay, and business online banking platforms
• Proven ability to manage complex customer relationships and escalations
• Excellent communication, analytical, and problem-solving skills

Responsibilities

• Develop and execute the Bank's Business Solutions strategy, with a focus on revenue growth, market expansion, and customer retention
• Lead Business Solutions sales and calling strategies in partnership with Commercial and Retail teams to achieve call and sales goals
• Analyze market trends and internal customer data to identify prospecting and cross-sell opportunities
• Provide reporting on Business Solutions revenue, growth, and performance to executive leadership
• Lead, coach, and develop Business Solutions Officers
• Foster a high-performance, collaborative, and customer-focused team culture
• Support performance management, goal setting, and ongoing professional development
• Oversee the full Business Solutions product suite, including ACH, Wire, Remote Deposit Capture, Positive Pay, Business Mobile Deposit, Business eBanking (BeB), payroll, and related services
• Manage vendor relationships and oversee product enhancements
• Evaluate treasury and digital solutions for improvement, expansion, or elimination based on market needs
• Collaborate with operational areas to ensure solution support and delivery are functioning at a high level
• Provide leadership support for complex customer relationships, onboarding, and escalations
• Ensure a seamless onboarding experience for new Business Solutions customers
• Strengthen customer retention through exceptional service delivery and proactive issue resolution
• Ensure Business Solution offerings and documentation comply with all applicable federal, state, and bank policies and procedures
• Maintain and enhance treasury-related processes, procedures, and internal controls
• Prepare and manage the annual Business Solutions budget and strategic plan
• Participate in bank committees and planning initiatives as assigned

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Retirement plan options with a company match
• Health Savings Accounts with a company match
• 4 weeks of Paid Time Off (PTO)
• 40 hours Paid FMLA Hours
• Community Service PTO
• 11 Federal holidays
• Tuition Reimbursement
• Anthem Employee Assistance Program
• Long-Term Disability
• Casual Fridays
• Growth and Training opportunities
• Wellness Incentives
• much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed