Director of Business Process Optimization

Metro Sales, Inc.•Burnsville, MN

58d

About The Position

The Director of Business Operations is responsible for overseeing the daily functions that ensure the company runs efficiently. This role requires coordination of various departments to develop business processes that maximize productivity and operational efficiency. The ideal candidate will be a change agent with excellent organizational, communication, and problem-solving skills, combined with a deep understanding of business processes and best practices. This position is integral in steering the organization towards operational excellence and facilitating cross-functional collaboration.

Requirements

Bachelor's degree in Business, Accounting or Finance.
Proven track record of successfully managing complex projects.
Over 5+ years of experience in business operations or related roles preferably in Office Equipment, Technology or related industry with progressive growth in leadership.
Strong background in change management and experience in business process design.
Proficiency in data analysis and performance/operation metrics.
Familiarity with business management software and tools including ERP, CRM and analytics.
Adaptable, influential leader with strong problem-solving and decision-making capabilities.
Excellent organizational and time-management skills with ability to work under pressure and tight deadlines.
Exceptional interpersonal, team building and communication skills.
Ability to work independently and as part of a team.
Applicants must be authorized to work for ANY employer in the U.S without requiring sponsorship now or in the future.

Nice To Haves

Master's degree in Business Administration, Accounting or related field.
CPA active or inactive.
Experience with external financing, financial planning and analysis.
Strategic thinker with a readiness-first mindset.
Skilled in facilitating business process change and operational enablement.
Financially disciplined and fiscally responsible.
Collaborative and diplomatic across departments and seniority levels.
Highly organized, risk-aware, and detail-oriented.

Responsibilities

Create execution roadmaps that incorporate business readiness and change vision.
Responsible for management of projects related to process improvement, system implementations, and other operational initiatives.
Drive initiatives to improve internal and external customer satisfaction.
Coordinate go-live readiness efforts: training, resource planning, support models, and risk mitigation.
Lead and coordinate the integration process for mergers and acquisitions.
Evaluate operating practices to identify areas of improvement and optimization.
Draft, review, and revise process documents, workflow diagrams, work instructions, and guidelines to ensure clarity, accuracy, and adherence to company standards.
Develop and maintain performance metrics and dashboards to monitor operational performance (and provide actionable insights).
Collaborate with cross-functional teams to align operations with strategic goals, promoting a positive working environment across all departments.
Serve as a strategic liaison between sales, service operations, finance, IT, and HR.
Assess and manage operational risks, ensuring business continuity.
Ensure compliance with legal, regulatory, and internal company policies.