Director of Business Ownership of Technology

State of Illinois•Chicago, IL

3d•$9,500 - $11,000

About The Position

The Agency Business Owner for Technology Systems & Applications serves as the senior business authority and steward for all enterprise technology solutions across the agency. Acting on behalf of the Assistant Secretary and the Secretary, this role holds significant decision-making authority to bind the agency to courses of action, commit and reallocate resources across organizational entities, and redirect capacity to higher-priority issues in partnership with the DoIT-IDEC CIO. This position sets agency-wide policy for business ownership, oversees Program-Embedded Business Owners, and leads end-to-end lifecycle governance—spanning business process definition, requirements, solution delivery, adoption, and sustained operations. The role also heads the Technology Change Management Team and drives stakeholder engagement, communications, training, and risk & compliance controls to ensure secure, effective, and mission-aligned use of technology.

Requirements

Requires knowledge, skill, and mental development equivalent to the completion of four (4) years of college, preferably with coursework in public administration, business administration, management, project management, change management, organizational development, or a closely related field.
Requires four (4) years of progressively responsible professional experience in change management, organizational transformation, program management, governance implementation, operational improvement, or related areas involving cross-functional leadership and agency-wide initiatives.
Requires ability to travel in the performance of duties, with overnight stays as appropriate. Requires appropriate, valid driver’s license.
Overtime is a condition of employment, and you may be requested or required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime. This may require the ability to work evenings and weekends.
Requires completion of a background check and self-disclosure of criminal history.

Nice To Haves

Prefers two (2) years’ experience overseeing technology staff or vendors implementing large-scale technology systems within a public sector or complex, multi-division organization.
Prefers three (3) years’ experience designing, implementing, and sustaining governance structures, including development of standard operating procedures and accountability frameworks.
Prefers three (3) years’ experience evaluating and redesigning program workflows to improve operational efficiency, service delivery, and cross-divisional coordination.
Prefers three (3) years’ experience providing executive-level communication and advisement to senior leadership and facilitating cross-functional decision-making.
Prefers three (3) years’ experience applying formal change management methodologies and tools (e.g., ADKAR, Prosci, Lean, or similar frameworks) in an operational or governmental setting.
Prefers three (3) years’ experience managing competing priorities, mitigating implementation risks, and leading cross-functional teams through complex organizational transitions.

Responsibilities

Serve as agency-wide business owner for technology systems/applications, possessing significant authority on behalf of the Assistant Secretary and the Secretary, to bind the agency to a course of action and to commit and reallocate agency resources of the various organizational entities involved, and to redirect resources to higher priority issues in partnership with the DoIT-IDEC CIO.
Oversee Technology Change Management Team.
Set agency-wide policy for business ownership and oversee Program-Embedded Business Owners, providing direction to program-embedded business owners in defining operational processes, program requirements, and required functions for each business application from initial development to inform procurement through delivery and ultimate adoption/continued maintenance.
Lead stakeholder engagement, communication, and training planning for diverse stakeholder groups at all organizational levels.
Establishment and maintenance of business ownership governance, including liaising with Fiscal and Operations Divisions, maintaining documentation, supporting definition of risk & compliance controls.
Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.