Director of Business Operations

Aspen Dental-posted 2 months ago
$170,000 - $205,000/Yr
Full-time • Director
AZ
5,001-10,000 employees
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The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 16,000 healthcare professionals and team members at more than 1,200 health and wellness offices across 46 states in four distinct categories: Dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG is backed by top-tier private equity firms and provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio and Lovet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. TAG entered the veterinary market in September 2022 through the acquisition of Lovet (formerly AZPetVet). Lovet was founded in 1984 with the first practice (Arrow Animal Hospital). We have a rich history and identity, currently operating 25 animal hospitals across Arizona, Illinois, and Michigan. With the backing of TAG we are now in “Day 1” of what will be an exciting growth trajectory. This is a great opportunity to get involved in building the foundations for hypergrowth.

  • Directly manage the Business Operations team, currently comprised of 4 individuals.
  • Design the blueprint for how an optimal hospital should operate.
  • Facilitate the rollout of new initiatives.
  • Manage vendor relationships.
  • Provide ongoing hospital support.
  • Lead highly strategic and cross-functional initiatives to ensure the scalability of our operating model.
  • Determine growth plans and help execute the playbook.
  • Develop and refine product offerings and bring them to market (e.g. bundles, membership plans, financing products, etc.).
  • Pilot and scale new service offerings across the portfolio (e.g. centralized call center).
  • Optimize client and provider scheduling models to improve profitability and other KPIs.
  • Assist with strategic planning and monthly updates to TAG Executive Leadership Team.
  • Diligently track industry trends (consumer, veterinarian, and competitive).
  • Analyze the competitive landscape at-scale and understand strategies and actions of key players.
  • Observe hospital operations and work cross-functionally to develop concrete improvement plans.
  • Bachelor’s degree required; MBA preferred.
  • 6-12 years relevant professional experience in a multi-unit service environment; experience in veterinary medicine or healthcare is preferred.
  • Experience working on and driving highly visible, highly impactful cross-functional projects.
  • Intellectually curious, inquisitive, thoughtful, and a good listener.
  • Demonstrate critical thinking skills with an ability to creatively develop varied solution sets to multi-dimensional problems.
  • Strong organizational skills and ability to multi-task several complex projects.
  • Strong interpersonal skills with an ability to lead through influence and collaborate across functional areas.
  • Resourceful and motivated self-starter.
  • Advanced command of MS Office applications (Excel, PowerPoint, Word).
  • Ability to communicate (both written and oral) in a clear, concise, articulate fashion.
  • Ability to travel as necessary (~25%).
  • Veterinary/healthcare experience is highly preferred.
  • Annual Salary Range: $170,000-205k/year, plus bonus.
  • Generous benefits package that includes paid time off.
  • Health, dental, vision insurance.
  • 401(k) savings plan with match.
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