Director of Business Office

Coachella Valley Behavioral Health•Indio, CA

6d•$85,000 - $110,000

About The Position

Coachella Valley Behavioral Health is a state-of-the-art acute inpatient behavioral health hospital serving adults across Indio and the greater Coachella Valley. The facility provides compassionate, evidence-based treatment for individuals experiencing acute psychiatric conditions and co-occurring substance use disorders, with services that include psychiatric evaluation, medication management, and a full range of therapeutic interventions delivered by a multidisciplinary team. Designed to support individuals in crisis, the hospital offers a safe, structured environment focused on stabilization and building a foundation for long-term recovery. We are seeking a Director of Revenue Cycle Management to lead all business office operations, including financial counseling, billing, and collections, in support of the hospital’s financial performance and patient access to care. This leader will partner closely with the CFO and interdisciplinary teams to monitor key metrics, optimize cash flow, ensure compliance with third-party payors, and drive operational efficiency across the revenue cycle. The ideal candidate is a strategic, hands-on leader with strong technical expertise and a passion for building high-performing teams while supporting a mission-driven behavioral health environment.

Requirements

High school diploma or equivalent required. Bachelor’s degree in Business Administration or related field preferred.
Five or more years’ job-related experience required. Preferably in behavioral health.
Three or more years’ supervisory experience required.
Strong revenue cycle technical skills required.
Must have and maintain a valid driver's license, maintain automobile insurance coverage and have access to an automobile, where facility requires.

Responsibilities

Monitor and report on key metrics such as cash collections, days outstanding, unbilled, denials, daily census, etc. in conjunction with the CFO.
Establish and maintain controls for all cash collected and posted in patient accounting system.
Maintain effective communication with third party insurance carriers to resolve issues that impede cash flow and detract from patient/member satisfaction.
Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation.
Maintain effective communication with the leadership team to ensure that all third-party compliance guidelines are met.
Select and monitor outside collection vendors engaged in the collection of facility receivables. Review and balance agency reports to system reports and approve agency invoices.
Lead and provide operational directives for all Business office activities related to the claim’s management and collections of the facility receivables and ensure timely, efficient cash collections to support the overall financial goals of the facility.
Define and provide the necessary support and leadership to achieve departmental goals and objectives.
Review all statistical reports to monitor trends and determine operational deficiencies and implement corrective action plans as necessary.
Work closely with Utilization Review and Admissions staff to ensure proper authorization of patient insurance coverage.
Manage and direct subordinate staff to identify goals and objectives.
Perform other functions and tasks as assigned.