Director of Business Administration

Mastercard • O’Fallon, VA

80d • $128,000 - $236,000

About The Position

The Director of Business Administration will serve as a strategic advisor and operational leader, to the Executive Vice President of Solution Engineering, Delivery and Governance driving the execution of high-impact initiatives while managing stakeholder relationships and promoting cross-functional alignment. The Operations, Network, and Employee Digital Experience (ONE) organization is a dynamic team of technology experts committed to advancing Mastercard’s strategic objectives by delivering reliable, secure, and high-performing infrastructure services. Our work underpins the platforms that drive Mastercard’s global operations, enabling seamless transactions and connectivity for billions of consumers and businesses worldwide.

Requirements

• Experience in executive strategy and business reporting, with the ability to translate vision into actionable plans.
• Excellent organizational and project management skills with a focus on setting priorities, managing processes and delivering results in a fast-paced, dynamic environment with competing priorities.
• Exceptional writing, storytelling, and presentation skills with the ability to simplify complex topics and tailor messaging for diverse audiences.
• Ability to handle confidential information and materials with appropriate discretion.
• Able to build rapport and gain acceptance across all levels and business units.
• Experience in a technology role or a strong understanding of technology operations.
• Knowledge of Mastercard products and services is a plus.

Responsibilities

• Provide hands-on operational support to the leadership team, including managing meeting agendas, preparing briefing materials, presentations, coordinating meetings, and ensuring timely follow-up of actions across key stakeholders.
• Plan and oversee the operational activities for the leadership team such as All Hands meetings, leadership meetings, offsites, employee initiatives and events.
• Lead the development and delivery of internal communications, partnering with our Technology communication team to promote transparency and effective messaging across the organization.
• Oversee the execution of high-priority projects, ensuring stakeholder alignment and cross-functional coordination.
• Provide business support for each of the SVP teams in the organization; streamlining how we work as a leadership team and how we share information.
• Establish team routines for creating, tracking and reporting on organization Goals/KPIs and run the monthly Operational Review for the organization.
• Establish routines to create and maintain the platform roadmaps for the organization.
• Support the creation of ONE QBR materials from the team and create a backlog of topics for future ONE QBRs.
• Lead Associate engagement efforts for the organization to drive stronger engagement across all teams.
• Represent the EVP and the leadership team in critical meeting forums when necessary; by having a strong understanding of the organization's mission and work.

Benefits

• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• Flexible spending account and health savings account
• Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time
• 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Eligibility for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees