Director of Broker - Dealer Operations

NewEdge Capital Group • Pittsburgh, PA

16h • Hybrid

About The Position

NewEdge Securities, the registered broker-dealer arm of the rapidly growing wealth management firm, New Edge Capital Group, is looking for a highly skilled leader with a positive attitude who excels at problem-solving and meeting the needs of our advisor base & back-office staff. The Director of Broker-Dealer Operations will be a key leader within the firm, responsible for overseeing core operational functions, including daily processes and the back-office staff who performs them. Reporting to the President, this individual will lead efforts to enhance operational efficiencies, ensure regulatory compliance and drive operational improvements and automation to support the firm’s continued growth. Daily processes of the Operations Department include, but are not limited to, establishing and maintaining brokerage accounts, ACAT and non-ACAT transfers including alternative investment transfers, supporting the transition team with new account openings and asset transfers, processing of physical & restricted stock as well as reorg requests, and supporting direct-business processing. Location: The ideal candidate will report to the Pittsburgh, PA office on a hybrid basis, but remote candidates will be considered.

Requirements

• Bachelor's Degree in Finance or related field or equivalent professional experience.
• FINRA SIE, Series 7 and Series 24
• 5-15 years of experience in broker dealer operations or related fields
• Experience with National Financial Services (NFS)
• Skill in operating various software programs and databases (i.e., Wealthscape, FBSI, Microsoft Office, Orion, Salesforce, etc.)
• Experience in managing staff and building a team to support growth and scale in an organization.
• Ability to communicate professionally in writing or verbally with co-workers, advisors and other business units as required.
• Ability to organize, prioritize and handle multiple tasks within established timeframes.
• Ability to investigate, research and resolve problems.
• Ability to explain complex information clearly and concisely.
• Ability to pay close attention to detail, meet or exceed deadlines and implement quality control processes to check for accuracy.
• Ability to collaborate and provide recommendations.
• Ability to communicate and project a positive, professional attitude with co-workers, customers and various business contacts in person and over the telephone.
• Ability to develop professional relationships and maintain confidentiality.
• Ability to continually stay updated with new information.

Responsibilities

• Operational Leadership & Process Optimization Enhancing and automating operational processes, managing firm-wide initiatives, and optimizing technology use across key platforms with a focus on delivering exceptional client experience.
• Custodial Operations Overseeing daily account opening, maintenance and transfer processes. Working closely with transition team during client onboarding to ensure compliance and accuracy, serving as the escalation point for account issues.
• Training & Development Develop training & education sessions for back-office staff to improve operational workflows and systems.
• Strategic Technology Leadership Defining and executing the technology strategy in alignment with business goals, staying ahead of industry trends, and ensuring technology solutions meet quality, security, and scalability standards.
• Team Leadership & Collaboration Leading a team of operations and technology professionals, fostering cross-functional collaboration across departments, managing technology projects from conception to implementation, and maintaining relationships with external partners.
• Continuous Improvement Driving ongoing process enhancements, developing service standards and resources, reporting to executives on progress and challenges, and evolving the technology stack to support affiliated advisor groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Director