Director of Billing

Ports America • Tempe, AZ

286d

About The Position

In the maritime industry, colossal ships dock, and millions of tons of cargo are moved with precision, it takes teams of dedicated individuals to keep global trade in motion. Working in this dynamic sector means that you play a part in ensuring the pulse of commerce never skips a beat, all while driving the future of supply chain logistics and marine terminal operations. Dive into a career where your talents make an impact and help us steer the future of this vital sector. Every job function in our organization, whether it's on the docks or behind the scenes in administrative roles, finance, payroll, or IT, has a significant impact on the national economy and critical supply chain operations. With the pulse of global trade meets the precision of maritime excellence, at Ports America, we don't just move cargo; we drive the nation's economic engine! At Ports America, the Director of Billing is responsible for overseeing all billing functions across our organization, streamlining processes, improving coordination, and enhancing overall efficiency.

Requirements

• Bachelor's degree in accounting, Finance, or related discipline
• 10+ years of experience, with complex billing processes
• 7+ years of progressive management experience preferably in a distributed (multi location) environment
• Strong knowledge of billing principles, practices, and regulatory requirements

Nice To Haves

• CPA Certification
• Exceptional leadership skills with a track record of managing and developing high-performing teams
• Analytical mindset with the ability to identify process improvement opportunities
• Excellent communication and interpersonal skills for effective collaboration with cross-functional teams and customers
• Proficiency in billing software and systems, with a focus on maintaining data accuracy and system integrity

Responsibilities

• Oversee billing operations including invoicing and reconciliation
• Standardize billing processes, creating efficiencies in the billing cycles for operations, while reducing the Days Sales Outstanding (DSO) metric enhancing effectiveness and cash flow positions
• Lead continuous improvement initiatives related to billing operational efficiencies, including designing and implementing reporting, analytics, and KPIs to ensure billing is accurate and complete
• Establish robust metrics to monitor staff productivity and quality, setting clear expectations and providing regular feedback
• Develop a simplified dispute resolution process
• Ensure timely and efficient resolution of billing discrepancies and disputes by establishing clear protocols and enhancing communication channels
• Oversee the administration and maintenance of billing systems, ensuring they are up-to-date, secure, and aligned with evolving business requirements
• Implement cross-training programs, to enhance the skill set of our billing team, enabling them to work more effectively and efficiently
• Lead and mentor a team of billing professionals, fostering a culture of continuous improvement and excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Support Activities for Transportation
• Education Level: Bachelor's degree