Director of Banquets

Loews Hotels•Atlanta, GA

About The Position

Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location – this property is a modern-age Southern charmer. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement Pet Insurance and Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Team Member Hotel Rates, other discounts, perks and more What We’re Looking For: A strategic and service-driven Director of Banquets who thrives in orchestrating unforgettable guest experiences through flawless event execution. You’ll lead with vision and precision, ensuring every banquet - from elegant weddings to high-profile conferences - is delivered with excellence and grace. In this role, you’ll collaborate across departments to bring events to life, manage a high-performing team, and uphold Loews’ standards of hospitality. From setup to service, you’ll be the driving force behind seamless operations and elevated guest satisfaction. Who You Are: Operational Maestro: You excel at managing complex logistics and coordinating multiple moving parts to deliver polished, high-impact events. Collaborative Leader: You build strong relationships across departments and inspire your team to perform at their best. Client-Focused Strategist: You anticipate needs, exceed expectations, and ensure every detail aligns with the client’s vision. Decisive Problem Solver: You remain calm under pressure and make quick, effective decisions to keep events running smoothly. Detail-Oriented Executor: You manage timelines, staffing, and service standards with precision and care. Financially Savvy Operator: You understand labor management, cost controls, and operational metrics and use them to balance guest experience with financial performance.

Requirements

Five to seven years of progressive management experience in an upscale, hotel or banquet operation, with 2+ years of Banquet operation leadership preferred.
High School Diploma, or equivalent.
Thorough knowledge of all matters relating to the proper administration and operation of banquet food service operations.
Certified Food Service Manager and TIPS (or Local/State alcohol training equivalent) Certification required.
Strong leadership, communication, and organizational skills.
Ability to maintain effective operating controls to maximize efficiency and guest satisfaction.
Professional, friendly demeanor with the ability to engage guests by name when appropriate.

Nice To Haves

Degree in Hospitality/Restaurant Management, and/or relevant work experience, preferred.
Proficiency in Micros, Delphi, and Adaco operating systems is a plus.

Responsibilities

Event Planning & Execution Partner with clients to design and execute memorable events, from initial inquiry to post-event follow-up.
Collaborate with culinary, sales, and operations teams to ensure seamless coordination and delivery.
Oversee event setup, food and beverage service, and guest experience with a focus on excellence.
Verify banquet event orders (BEOs), cover counts, and final banquet checks to ensure accuracy, completeness, and timely processing.
Coordinate post‑event documentation and ensure signed banquet checks and supporting materials are submitted to accounting in accordance with hotel procedures.
Monitor service quality and address issues promptly to maintain high satisfaction levels.
Team Leadership & Development Recruit, train, and lead banquet and setup teams, fostering a culture of accountability and hospitality.
Provide coaching and performance feedback to ensure team growth and operational success.
Develop and implement banquet policies and procedures that support consistency and efficiency.
Conduct performance evaluations, set individual goals, and support development plans to drive continuous improvement and advancement.
Administer corrective action and performance management in accordance with Loews Hotels standards and policies.
Ensure compliance with New Hire Training and ongoing service competency programs.
Financial & Strategic Oversight Manage departmental budgets, forecast revenue, and control costs while maintaining service quality.
Analyze event performance metrics to identify opportunities for improvement and innovation.
Liaise with external vendors to secure rentals, décor, and services that enhance the guest experience.
Develop and approve departmental schedules and labor forecasts to support efficient operations.
Review daily payroll and labor reports to ensure alignment with established labor targets and productivity guidelines.
Approve departmental purchase requisitions and vendor invoices to maintain cost control and adherence to budget forecasts.
Maintain accurate tracking of banquet gratuities and ensure timely transmittal to payroll.
Operational Excellence Ensure compliance with health and safety regulations and uphold Loews’ standards of cleanliness and presentation.
Maintain strong communication with internal teams and vendors to align on event goals and execution.
Establish and maintain appropriate par levels for banquet equipment and supplies to support forecasted business levels.
Oversee the security, maintenance, and proper use of all banquet equipment and assets.
Maintain daily communication with the Banquet Chef and Banquet leadership team to align on event execution, staffing, and service readiness.
Attend BEO meetings and required hotel leadership meetings to stay informed on upcoming events and operational priorities.
Support continuous improvement by evaluating processes and implementing best practices.
Team Member Engagement & Culture Foster a positive, inclusive work environment that promotes team member engagement, accountability, and professional growth, aligned with the hotel’s people strategy and Loews’ culture of service excellence.
Lead regular departmental meetings to ensure transparent communication, alignment on priorities, and awareness of hotel initiatives.
Encourage recognition, feedback, and collaboration to strengthen morale, retention, and performance.
Other Responsibilities Ensure compliance with all federal, state, and local employment, wage, and safety regulations as applicable to banquet operations.
Ensure cleanliness and maintenance of Banquet spaces and equipment.
Follow emergency procedures and comply with safety standards.
Maintain compliance with grooming, uniform, and service expectations.
Attend/complete all mandatory training sessions and meetings.
Stand, walk, reach, and lift/pull/push 50+ pounds regularly throughout shift depending on operational needs.
Work varying schedules to include nights, weekends, and holidays as needed.
Demonstrate regular and reliable attendance
Perform other duties as assigned