Director of Banquets & Convention Services

Hyatt • Cambridge, MD

102d • $62,900 - $78,500

About The Position

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met - they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Development opportunities and career path options are endless with Hyatt; there's virtually no limit to where your ambition can take you in our world-class organization. Discover your place to shine in our warm, respectful, and inclusive culture. Our Hyatt Culture is represented by our mission, values, and goals through: Innovation, Respect, Service-Orientation, and Inclusion. Innovative, Hyatt employees are forward-thinking and passionate as we seek new ways to advance in the hospitality industry. Respect, Hyatt employees are inspired by team spirit and camaraderie. Service-Oriented, Hyatt employees are customer-focused by providing authentic hospitality in every way every time.

Requirements

• Full Time Management Position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule.
• A true desire to understand and anticipate the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Must be proficient in general computer knowledge.
• Candidates should be extremely creative, innovative, detail-oriented, and organized.
• Hotel experience and a thorough understanding of all levels of banquet service.
• Previous experience as a Banquets Manager/Assistant, Event Services (Banquet) Captain, or Event Services Supervisor preferred.
• Must possess high energy, entrepreneurial spirit, motivational leadership, effective communication, strong development and training skills, and exceptional customer service.

Responsibilities

• Supports and manages the Banquet Department while working closely with the Food and Beverage Director and other hotel departments.
• Supervise, empower, lead, coach, and motivate the Banquet team including captains, food servers, and lead house attendants towards achieving exceptional guest service results and complete associate engagement.
• Assist the hotel in reaching top box service scores on Meeting Planner surveys.
• Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders.
• Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage, and meeting specifications.
• Proactively review staffing and equipment needs.
• Ensure coordination and execution of all events with Culinary, Stewarding, Catering/CS, CS Floor, and Beverage.
• Maintain a high energy, positive, professional appearance.
• Develop innovative and creative décor for Banquet function space.
• Responsible for short- and long-term banquet functions in the front and back of the house.
• Create an environment establishing the highest standards of quality service and ensure implementation through effective hiring, training development, promotion, and continuous reinforcement.
• Facilitate payroll, reports, forecasts, point of sale procedures, inventory, and budget for food and beverage functions.
• Perform daily walk-throughs in the banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.
• Develop ideas for special events and holiday functions.

Benefits

• Competitive Salary: $62,900 - $78,500
• Health Benefits: Medical, dental, and vision insurance starting after just 30 days
• Free and discounted room nights
• Friends & family rates at Hyatt properties
• Discounts on food and beverage
• Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Paid time off, including new child leave
• 401(k) matching (up to 4%) and employee stock purchase plan
• Tuition reimbursement and robust training programs
• Meal credit for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation