Director of Auto Appraisals

Snapsheet•Chicago, IL

18d•Remote

About The Position

As the Director of Auto Appraisals, you will lead the day-to-day operations and success of our Appraisals team, driving both short- and long-term strategies to support business growth. You will play a key role in managing vendor partnerships, collaborating with Account Management to develop strategies and products, and working with Learning & Development to define training needs for new workflows and vehicle type cross-training. A strong leader in performance management and coaching, you will focus on optimizing efficiency and quality while leveraging data-driven insights to measure success and drive continuous improvement across the organization.

Requirements

Minimum of 8 years of Appraisal or repair experience with at least 4 years of management experience
Proven track record of leading high-performing teams
Extensive knowledge of insurance principles and how they apply to appraisal decisions
Thorough understanding of vehicle repair, parts costs, classifications, and fraud detection practices
Ability to work in a fast-paced, production-based, and results-driven environment
Desire to thrive in a remote environment ripe with opportunity to advance
Data driven - ability to use data to identify problems and potential solutions and consistently report back

Responsibilities

Manage the success of the Appraisal team, ultimately driving individual and organizational success
Recommend new workforce models and strategies that allow us to reduce costs associated with handling virtual appraisals.
Build, implement, and manage both manual and automated workflows to increase operational efficiency
Use data to articulate current and future planning and report on successes and opportunities
Apply knowledge of industry best practices to build out programming that will improve quality in the claims handling as well as services such as repair management and field appraisals
Coach and mentor estimating managers, encouraging collaboration and elevating overall department performance

Benefits

Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.
Offer two dental plans and one vision plan to keep you and your family healthy.
Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.
Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
401(k) with a 4% company match—because your future is worth investing in.
Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.
Flexible PTO and 7.5 company-observed holidays to recharge on your terms.
In-person connection points throughout the year including our annual Summit and Roadshows.
Snapsheet SWAG and surprise mailers to keep the spirit alive.
Endless opportunity to shape your path—career growth, learning, and real impact are all within reach.
Health and wellness campaigns that evolve with you year over year.