Director of Area Support - Financial Services

Microsoft

74d

About The Position

As a Director of Area Support - Financial Services also referred to as the Area Support Lead you will own Crisis Communications for your area and liaise with the C-Suite of Microsoft’s most strategic customers, acting as a trusted advisor and partner for your Area’s Leadership (CVP/AVP/GM). You’ll be the Commander and Technical Leader during a Service Incident or large scale event, coordinating key leaders and decision makers across our Support and Engineering Organizations. You’ll have executive-facing communication skills to restore confidence, and partner with the customer’s Account Team to prevent recurrences through the Customer Engagement Plan to improve and shape the support experience, acting with urgency to produce the best possible outcomes.

Responsibilities

• Own Crisis Communications for your area.
• Liaise with the C-Suite of Microsoft’s most strategic customers.
• Act as a trusted advisor and partner for your Area’s Leadership (CVP/AVP/GM).
• Serve as the Commander and Technical Leader during a Service Incident or large scale event.
• Coordinate key leaders and decision makers across Support and Engineering Organizations.
• Utilize executive-facing communication skills to restore confidence.
• Partner with the customer’s Account Team to prevent recurrences.
• Improve and shape the support experience through the Customer Engagement Plan.

What This Job Offers

• Career Level: Director
• Number of Employees: 5,001-10,000 employees