Director of Analytical Services

Koch Enterprises Family of Companies•Newburgh, IN

About The Position

South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best-in class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration. At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers. The Director of Analytical Services will lead the creation and expansion of a new analytics department focused on strategy, governance, and delivery of analytical insights within our organization, serving healthcare, education, and B2B markets. This strategic role is responsible for developing actionable, scalable analytics solutions, with a strong focus on healthcare clients, including those using Rauland’s Responder platform. The Director will build and manage an analytics and business intelligence team, partnering with IT, Technical Services, Innovation, and other teams as needed, ensuring alignment of analytics initiatives with client and organizational objectives. A critical responsibility of this role is to define and track key success metrics for both the department and client-facing solutions. The Director will also be expected to guide their team in navigating the complexities of external organizational structures to identify, engage, and align key stakeholders, to promote analytics initiatives that drive measurable value and sustained adoption. with executive sponsorship and defined escalation paths. The Director will provide oversight and accountability for the quality and timely delivery of deliverables for projects and recurring service contracts. Additionally, they will provide analytical oversight and validation for internal and demo environments, in partnership with technical teams responsible for environment maintenance and operations used for testing and customer-facing demos.

Requirements

Master’s degree in data science, Analytics, Informatics, or related field.
Minimum 5 years in data analytics with leadership experience.
Exceptional proficiency in SQL for navigating and querying complex databases. Proficiency in Python/R, BI tools (e.g., Tableau, Power BI), and cloud analytics platforms.
Robust understanding of operational complexities in healthcare, education, and B2B markets.
Demonstrated experience in defining and delivering consultative needs assessments for customized reporting and dashboards.
Experience in managing deliverables for both project-based initiatives and ongoing recurring service contracts.
Experience managing analytics environments for testing and customer-facing demos.
Exceptional ability to convey complex information visually and logically to diverse audiences.

Nice To Haves

Strong preference for candidates with previous experience in healthcare analytics.
Experience with Rauland’s Responder platform is highly preferred.

Responsibilities

Develop and execute a comprehensive plan for building the Analytical Services department, including organizational structure, resource allocation, and technology roadmap.
Lead recruitment, onboarding, and development of staffing model needed to obtain organizational objectives
Establish and regularly review department, project, and contract-level key performance indicators (KPIs) to ensure the department’s success is measurable, transparent, and actionable.
Demonstrate a commitment to a culture that embodies our core values and H3 Lean guiding principles, fostering innovation, service excellence, a commitment to people, and the communities we serve
Complete annual performance reviews and goal planning for direct reports.
Establish and update development plans for direct reports.
Leverage deep healthcare industry experience to design and deliver analytics solutions tailored to healthcare environments.
Direct projects involving Rauland’s Responder platform, optimizing nurse call and patient engagement data to enhance clinical workflows and patient outcomes.
Ensure solutions comply with healthcare regulations (e.g., HIPAA) and best operational practices.
Define, implement, and manage a program to provide consultative needs assessment services for clients seeking customized reporting and dashboard solutions.
Work closely with clients to understand their unique operational, clinical, and business requirements and provide customized solutions that also conform to the department's requirements for scalability and repeatability.
Guide clients in defining success metrics and outcome measures to ensure solutions are aligned with strategic goals.
Translate needs into actionable analytics projects, ensuring reporting and dashboard solutions are tailored, visual, and actionable.
Continuously refine consultative methodologies to maximize value and client satisfaction.
Provide oversight and quality assurance for all analytical service deliverables, ensuring timely and accurate completion for both project-based initiatives and ongoing recurring service contracts.
Coordinate cross-functional teams to meet client expectations and contractual obligations.
Monitor, report, and analyze performance metrics for all deliverables, leveraging these insights for continuous improvement.
Proactively resolve service issues to maintain high client satisfaction.
Oversee the analytics portion of internal environments, ensuring robust testing and development processes for new analytics solutions.
Manage and optimize customer-facing demo environments, ensuring they accurately reflect capabilities and value for prospective clients.
Collaborate with technical teams to maintain environmental integrity, data accuracy, and security.
Engage with clients at key discovery, design, and executive review stages in healthcare, education, and B2B markets to identify business challenges and translate them into actionable analytical projects.
Ensure the right stakeholder voices are included at every stage of the solution design and delivery
Oversee the design and delivery of customized, yet scalable, analytics solutions, including exploratory and statistical techniques to create operational dashboards and formulate strategic recommendations.
Demonstrate advanced SQL expertise to navigate, analyze, and optimize complex relational databases, including those used in healthcare and operational systems.
Guide the selection and implementation of analytical tools, platforms, and methodologies.
Establish best practices and governance standards for data management, quality assurance, and reporting.
Partner closely with Engineering, IT, Product, and external vendors to ensure analytics solutions are reliable, secure, and scalable.
Collaborate with Product and Commercial teams to support analytics-enabled offerings and embedded reporting capabilities without direct ownership of product roadmaps.
Work with Sales, Customer Success, and Operations to align analytics initiatives with business objectives and client outcomes.
Present complex findings in a clear, visual, and actionable manner to internal and external stakeholders.
Support business development activities by contributing to proposals, client presentations, and thought leadership.