Director of Ambulatory Services

Common Spirit•Seattle, WA

68d

About The Position

Directs the business, technical and nursing support activities of a large, multi-specialty medical clinic. In conjunction with the Vice President and the Physician Leader, oversees administrative functions of the clinic including operations, marketing, facilities, finance, human resources, and planning and development. Includes VMFH clinics with multi-speciality areas and more than 26 physicians/providers.

Requirements

four year college degree in business administration, nursing or a similar field
7 years progressively responsible clinic management experience
proven proficiency in financial management, which includes comprehensive understanding of insurance plans as they relate to physician practice
the ability to communicate clearly, effectively and concisely to a variety of audiences
strong Human Resources skills

Nice To Haves

Advanced degree preferred.

Responsibilities

Develops and implements clinic-specific customer service, human resource, and financial goals & objectives consistent with VMFH's strategic plan and goals.
Performs all aspects of human resource management, including recruitment and retention, analyzing staff mix and deploying staff, ensuring competency of staff through development and regular evaluation, and providing disciplinary counseling.
Ensures customer satisfaction by analyzing customer complaints, concerns and suggestions and providing appropriate follow-through.
Forecasts staffing, capital and operating budget needs in evaluating and reporting on the clinic's market position, financial situation, space utilization, etc. Monitors performance of plan and makes adjustments as needed.
Plans and organizes staff and facilities to meet customer needs. Ensures routine maintenance is performed, problems corrected and systems in place to ensure a safe, comfortable environment for patient care/service delivery.
Markets and promotes new and existing programs and services to patients and community.
Participates in organization-wide committees to establish or improve customer service and administrative plans and policies. Represents clinic and VMFH to local community and business groups.
Develops and implements clinic-specific policies and procedures and implements and monitors system standard work.