Director of Ambulatory Care Management

OU Health•Oklahoma City, OK

About The Position

New to OU Health? Ask your recruiter about our competitive wages and total rewards package including a sign-on bonus and possible relocation assistance if you are located outside of 100 miles! Under direction of the AVP of Care Management, the Director of Care Management Operations is responsible for leading Care Management and Behavioral Health with additional program oversight as assigned. Expected to demonstrate transparency, integrity, and consistency in all interactions and to work collaboratively with key stakeholders across the care continuum. OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family. OU Health is the state’s only comprehensive academic health system of hospitals, clinics and centers of excellence. With 11,000 employees and more than 1,300 physicians and advanced practice providers, OU Health is home to Oklahoma’s largest doctor network with a complete range of specialty care. OU Health serves Oklahoma and the region with the state’s only freestanding children’s hospital, the only National Cancer Institute-Designated OU Health Stephenson Cancer Center, Oklahoma’s flagship hospital, which serves as the state’s only Level 1 trauma center and Edmond Medical Center in the heart of the Edmond Community. Becker’s Hospital Review named University of Oklahoma Medical Center one of the 100 Great Hospitals in America for 2020. OU Health’s oncology program at OU Health Stephenson Cancer Center was named Oklahoma’s top facility for cancer care by U.S. News & World Report in its 2020-21 rankings. OU Health also was ranked by U.S. News & World Report as high performing in these specialties: Colon Surgery, COPD and Congestive Heart Failure. OU Health’s mission is to lead healthcare in patient care, education and research. Experts in prevention, treatment and cures, our team works to improve lives through innovation in medical care, education and research, while investing in the people, technologies and facilities that will enable us to achieve our goals. We are seeking individuals who have a passion and talent for caring for others. By joining our team, you will provide quality health care to our community through the work you do every day. We provide clinical and non-clinical opportunities to further your career and we invite you to explore our available positions. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, genetic information or protected veteran status in accordance with applicable federal laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. Reasonable accommodations are made to the known physical and mental limitations of qualified individuals with disabilities.

Requirements

Bachelor of Science in Nursing (BSN) or Master of Social Work (MSW) from an accredited institution is required.
At least 5 years of progressive leadership experience with at least 3 years of care management experience required.
Current RN License issued by the Oklahoma State Board of Nursing or a current multistate compact RN License (eNLC) or Current Licensed Clinical Social Worker (LCSW) from the Oklahoma State Board of Licensed Social Workers required.
Demonstrated ability to develop collaborative relationships with key stakeholders within the organization
Strong influence skills; Ability to maintain integrity and trust among leadership and staff.
Proven ability to manage a team of professionals and lead multiple departmental functions
Excellent verbal and written communication skills, presentation and facilitation skills
Proven ability to solve complex problems effectively and manage multiple high priority deliverables
Demonstrates knowledge of business acumen.
Demonstrates knowledge of clinical practice in areas overseen as well as healthcare environment
Must be a strategic thinker, self-motivated and have excellent problem solving and project management skills
Skill in planning, coordinating and measure assigned initiatives
Ability to meet deadlines and handles multiple tasks
Skill in designing and analyzing program outcomes including financial impact
Strong ability to manage and develop others

Responsibilities

Partners with CM and organizational leaders to establish a culture that exudes teamwork, collegial collaboration, and innovation.
Works as a team member to operationalize CM Strategy that leads the organization to clinical excellence.
Partners with Clinical Data Manager to ensure the collection and dissemination of Care Management key performance indicators.
Collaborates in or leads the process for the development of performance improvement activities for assigned projects.
Works closely with management and other health care professionals to ensure success of organizational goals
Interacts with physicians on initiatives to support Care Management initiatives to improve patient experience and outcomes.
Inspires team members and fosters accountability and ownership to align regulatory and evidence-based practices.
Manages a team of Care Management professionals and provides primary input regarding the hiring, development, performance evaluation and progressive discipline actions for team members.
Performs other duties as assigned