Director of AI Deployment & Success

Assort Health • San Francisco, CA

115d

About The Position

We are seeking a Director of AI Deployment & Success to help us support our next >1M patients on our platform in 9 months. We are looking for a self-starter who is ready to wear many hats, foster strong relationships with our customers, and build and scale processes and strategy from zero-one. You’ll have lots of autonomy and will need to be comfortable operating in ambiguous situations with an entrepreneurial mindset. You will be responsible for building and operating the business behind our AI. This involves helping healthcare organizations understand and onboard to our products, identifying what to build next, and establishing foundational processes (supporting account needs, navigating billing, UX feedback) that will enable us to scale. As time goes on, you will develop into a player-coach, not only contributing to the construction of our operations, but also mentoring those around you.

Requirements

• 2-4 years of experience in a Consulting, Investment Banking, BizOps, or Account Management/Customer Success role
• Highly effective verbal and written communication skills with good people instincts; able to build trust and work effectively with a diverse group both inside and outside the company
• Experience translating business needs into actionable requirements for technical teams
• Strong attention to detail and ability to solve complex, interdependent problems; you take a proactive, consultative approach
• Ruthless prioritization, organization, and time management
• Strong analytical skills: ability to interpret complex data sets, identify and communicate trends, and provide actionable insights to support decision-making and problem-solving
• You work well under pressure, with a high degree of adaptability in a fast-paced, rapidly changing environment
• Passion for helping healthcare organizations and colleagues
• Willingness to travel 4x per year for team offsites and operator shadowing sessions

Nice To Haves

• You have experience leading end-to-end execution of projects that have significantly improved operations and delivered quantifiable business impact.
• You have direct experience supporting, or working in, Support or Post-Sales organizations.
• You have led product implementations with customers
• You have experience working with customer service tools, e.g., Zendesk, Intercom

Responsibilities

• Lead customer onboarding and implementations autonomously
• Directly manage and resolve customer feedback and issues in a manner consistent with our company values.
• Identify product improvements and new product offerings to better support our customers and expand our impact
• Drive automation and scalable processes by building and refining internal tools, systems, and workflows that improve efficiency and support rapid growth.
• Operate autonomously to develop processes and strategy from scratch.
• Collaborate with our Operations Analyst Team to support thorough QA/QC of our product, as well as insightful internal and customer-facing reporting and analyses
• Expand customer relationships and contracts by communicating clear business value and recommending additional opportunities to work with Assort.
• Partner with our engineering team to design, build, and execute reporting, dashboards, ticket systems, and other tools to drive decisions/actions from customers.

Benefits

• Competitive Compensation – Including salary and employee stock options so you share in our success.
• Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
• Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.
• Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
• Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.
• Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
• Wellness Stipend – Your physical and mental well-being matters, and we’ve got a yearly stipend to prove it.
• 401(k) – Let us help you plan for the future. We’ve got you covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees