Director of Agency Operations & Growth

CNS Companies•Lititz, PA

3d•Onsite

About The Position

CNS Companies is a growing portfolio of specialized businesses united by one purpose: helping companies stay compliant, reduce risk, and grow with confidence. With deep roots in transportation and expanding expertise across industries, we deliver integrated, expert-led services through our five divisions—Compliance Navigation Specialists, CNS Licensing Center, CNS Occupational Medicine, CNS Insurance, and CNS Driver Training Center. We’re known for our personal touch, client-focused solutions, and a culture built on professionalism, integrity, and servant leadership. Whether supporting fleet safety, navigating regulatory requirements, protecting employee health, or delivering business-critical training, our teams work side by side with clients to solve real challenges. If you're passionate about meaningful work, growth-minded teams, and making a difference across industries—we want to hear from you. Join CNS Companies and be part of a people-first organization where your expertise matters. We are a growing insurance agency with a strong trucking insurance foundation, looking for a Director of Agency Operations & Growth to help take us to the next level. We are seeking a hands-on, entrepreneurial leader who can improve operations, build scalable systems, drive cross-selling across divisions, and strengthen carrier relationships. This role will directly impact agency growth across trucking, commercial, and personal lines This is a leadership-track position with a clear path to VP of Operations.

Requirements

5+ years of experience in insurance agency operations, leadership, or management
Strong understanding of commercial lines and/or personal lines insurance
Experience working with agency managements systems or the ability to showcase past out of industry learning that demonstrates the ability to learn technical aspects quickly
Proven ability to improve processes, systems, or operational workflows
Strong leadership, communication, and organizational skills
Ability to balance hands-on execution with strategic thinking

Nice To Haves

Experience with trucking or transportation insurance
Insurance license (or ability to obtain)
Experience supporting or working alongside sales teams/producers
Experience building or scaling agency operations

Responsibilities

Oversee daily agency operations to ensure efficiency, consistency, and high service standards
Develop, implement, and improve workflows, systems, and operational processes
Manage and optimize the agency management system and operational technology
Identify inefficiencies and implement scalable solutions to support growth
Help lead continued growth in trucking insurance (core business)
Support expansion into additional commercial lines and personal lines
Build processes and structure to support new lines of business
Work closely with producers to improve pipeline, close ratios, and overall performance
Develop and implement strategies to increase cross-selling across divisions
Work with internal teams to identify opportunities within the existing book of business
Create systems that encourage referrals between departments
Help improve client retention through better service processes and account rounding
Build and maintain strong relationships with carrier partners and underwriters
Identify new carrier opportunities and help expand market access
Assist in negotiating programs, production goals, and underwriting strategies
Ensure alignment between agency operations and carrier expectations
Lead and support service staff, marketing/quoting personnel, and operational team members
Establish accountability and performance expectations across teams
Train and mentor team members on systems, workflows, and best practices
Foster a culture focused on growth, efficiency, and client service
Partner with ownership to identify and execute growth initiatives
Bring an entrepreneurial mindset to solving problems and identifying opportunities
Help position the agency for its next stage of growth
Improve and streamline operational workflows across the agency
Strengthen quoting and marketing processes to support producers
Implement effective cross-selling systems across divisions
Support continued growth in trucking while building structure for other lines
Strengthen and expand key carrier relationships