Director of Admissions & Patient Access

NRT | Foundry Treatment Center•Broomfield, CO

12d•$85,000 - $100,000•Hybrid

About The Position

The Director of Admissions is responsible for the day-to-day supervision of the Admissions team and overall admissions process, ensuring internal collaboration, execution of strategic initiatives, and a compassionate and effective experience for clients and families. This role is also responsible for driving admissions growth through ownership of the full admissions pipeline, including inquiry management, conversion, and census development, while leveraging data and systems to optimize performance.

Requirements

Bachelor’s degree preferred, high school diploma or equivalent required.
Minimum of 3 years of experience in admissions, intake coordination, or patient access within the addiction treatment or healthcare industry.
Three plus years supervisory experience.
Experience managing high-volume admissions environments preferred.
Demonstrated experience with CRM systems, including pipeline management, reporting, and workflow optimization.
Effective people management skills.
Strong customer service and relationship building skills.
Ability to listen well and offer solutions.
Results driven with a proven track-record of meeting and exceeding defined goals, including admissions and conversion targets.
Strong understanding of admissions as a performance-driven function, including urgency, responsiveness, and follow-through.
Ability to act with integrity, professionalism, and confidentiality.
Ability to think strategically, weighing options and making informed recommendations.
Ability to manage competing priorities efficiently and effectively.
Strong analytical and data-driven decision-making skills, with the ability to track and interpret key performance metrics.
Knowledge of industry and trauma-integrated care.
Proficient with Microsoft Office Suite or related software.
Proficient with CRM systems and data reporting tools.
Familiarity with ASAM criteria, HIPAA and 42 CFR Part 2 compliance.
On-call availability evenings and weekends via telephone.
Valid, non-restricted Colorado driver's license.
Current CPR certification or ability to gain certification within the first 30 days of employment.
Prolonged periods of sitting at a desk and working/typing on a computer.
Talking on the phone.
Ability to see, speak, hear, type.
Must be able to lift 15 pounds at times.
Driving in all weather conditions.

Responsibilities

Responsible for the professionalism, productivity, performance, and consistency of the Admissions team.
Drive admissions volume, conversion rates, and census targets through active management of the admissions pipeline.
Own and optimize the full admissions funnel from initial inquiry through admission, identifying and addressing bottlenecks.
Staffing (hiring, training, scheduling, onboarding).
Evaluation (performance management, performance evaluation).
Training (skills and competencies, professional development, career planning), including coaching on call handling, urgency, and conversion.
Develop and implement administrative policies and procedures to attain admission goals and objectives.
Oversee department productivity to meet established standards and performance benchmarks.
Supervision of administrative tasks.
Schedule and facilitate department meetings.
Ensure appropriate and timely coverage of all inquiries (phone and online), assisting with responses as needed.
Conduct and oversee pre-admission communications with clients, family members, and referents with a focus on responsiveness and conversion.
Ensure client, family, and referent satisfaction with the Admissions process.
Maintain internal communication with Medical/Clinical teams to ensure prospective clients meet appropriate admissions criteria while maintaining efficiency in decision-making.
Supervise and assist with pre-admission assessments, admissions screenings, verification of benefits, and identification of financial guarantor.
Coordinate with Marketing/Outreach to align referral flow, improve lead quality, and expedite admissions.
Oversee transportation logistics for every client entering the program, assisting with transport when necessary.
Oversee and maintain accurate admissions and referral data entry within the CRM system.
Develop, track, and report on key performance metrics including inquiries, conversion rates, time to admission, and admissions volume.
Compile statistics and data relevant to Admissions department and provide regular reporting to leadership.
Continuously evaluate processes and systems to improve efficiency, scalability, and performance of the admissions function.
Other duties as assigned.