Director of Administrative Operations, Outpatient Rehab

St. Luke's University Health Network•Bethlehem, PA

About The Position

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Director of Administrative Operations is responsible for overseeing daily administrative operations. This critical leadership role ensures the delivery of high-quality patient care while maintaining operational excellence, financial performance, and regulatory compliance. The Director of Administrative Operations serves as the bridge between clinical staff and senior leadership, creating an environment where both patients and employees thrive. The intent of this job description is to provide a summary of the major duties and responsibilities of this position and shall not be considered as a detailed description of all the work requirements that may be inherent in the position.

Requirements

A bachelor’s degree in healthcare administration, business administration, or a related field is required, with a master’s degree preferred.
At least five years of healthcare practice management experience, preferably in a rehabilitation services or multi-disciplinary settings.
Knowledge of physical therapy, occupational therapy, speech therapy, or audiology operations is highly valued.
You should possess strong understanding of healthcare billing, coding, and revenue cycle management, along with demonstrated experience with EMR/HER systems and practice management software.
Familiarity with HIPAA, OSHA, state licensure requirements, and other regulatory standards is essential.
Proven leadership and team management abilities, excellent financial acumen including budget development and P&L management, and outstanding communication and interpersonal skills round out the technical requirements.

Responsibilities

Oversees the daily operations of the Administration office and staff.
Develop and implement strategies to optimize productivity, patient flow, and revenue cycle management while ensuring adherence to healthcare regulations and company policies.
Maintains strong relationships with Regional Directors, clinical leaders, and clerical staff to foster a positive workplace culture.
Oversee non-clinical processes, monitor key performance indicators, and prepare regular reports on site performance.
Participates in the development of short- and long-term goals and objectives for the department.
Devises and implements all internal policies, procedures and systems that are necessary for providing comprehensive services to our patients.
Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
Complies with Network and department policies regarding attendance and dress code.
Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).
Enhances job knowledge by remaining current on trends in the health care and Physical Therapy industries
Maintains confidentiality of all materials handled within the Network / Entity as well as the proper release of information.
Maintains departmental records for administrative and regulatory purposes.
Other related duties as assigned.