Director of Administration for Homeownership & Housing Preservation, Operations Officer III (NCS) - Department of Housing and Community Development
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About The Position
The Baltimore City Department of Housing & Community Development (DHCD) was created in 1968 to consolidate local community development efforts with housing and building code enforcement. With over 400 employees, DHCD strengthens city neighborhoods by attracting investors, developers, and homebuyers. Through the administration of community development block grant (CDBG), home funds, city bond funds, and other creative financing mechanisms, DHCD finances and guides strategic development projects to meet housing and neighborhood needs. To hold property owners accountable and keep neighborhoods safe, DHCD monitors construction and building activity and enforces the city's building, fire, zoning and related codes, as well as provides energy conservation services. The chief of administration - homeownership and housing preservation plays a vital leadership role within the homeownership and housing preservation division of the agency. This position is instrumental in advancing the vision of the city of Baltimore by ensuring that constituents receive exceptional support and service from the divisions. A central focus of this role is overseeing the Customer Service Team, a frontline unit that engages directly with residents facing housing instability or at risk of losing their homes due to financial or other challenges. The chief of administration - homeownership and housing preservation is responsible for cultivation a high standard of customer care, ensuring that all interactions reflect compassion, responsiveness, and professionalism. In addition to managing customer service operations, this role also supervises the accounts payable section within this division and related staff. This includes ensuring timely and accurate payments to vendors and service providers connected to properties and programs administered by the division. The chief of administration - homeownership and housing preservation will also support and lead special administrative initiatives and projects as needed, contributing to the overall efficiency, responsiveness, and mission alignment of the division and agency.
