Director of Account Management

Scorpion Enterprises, LLC

122d • $110,000 - $130,000

About The Position

At Scorpion, we’re passionate about helping our clients grow—and we’re looking for a Director of Account Management who shares that drive. In this leadership role, you’ll guide and support a team of Account Managers focused on delivering exceptional outcomes for clients in the Home Service vertical. Your team's success will be defined by client retention and revenue growth. We’re seeking a people-first leader with deep digital marketing experience, strong business acumen, and the ability to foster team development, cross-functional collaboration, and customer obsession.

Requirements

• 7+ years of experience in account management or client service roles in a Digital Marketing Agency (or similar industry).
• 3+ years of experience leading and mentoring teams.
• 2+ years of experience in Home Service or a demonstrated ability to quickly learn vertical-specific nuances.
• Deep understanding of digital marketing strategies and tools.
• A strong strategic mindset—you develop plans that drive real results.
• An inclusive, empowering leader who builds trust and elevates others.
• Excellent communicator and relationship-builder who thrives in cross-functional environments.
• Proficient in CRM systems and other client service platforms.
• Adapts quickly in a fast-paced environment, mastering any internal systems quickly.
• Thrives in fast-paced environments and adapts quickly to changing priorities.
• Confident presenter with strong executive presence and the ability to align team objectives with company strategy.

Responsibilities

• Empower your team through coaching, real-time feedback, and development opportunities.
• Create a culture of trust, accountability, and excellence.
• Lead by example—guiding Account Managers through calls, emails, campaign reviews, escalations, and strategic planning.
• Bring insights about evolving trends, market dynamics, and client needs to the table.
• Ensure clients feel supported, informed, and confident in their partnership with Scorpion.
• Step in during escalations as a coach and guide, helping your team learn from each situation.
• Develop initiatives that grow existing client relationships through renewals, upsells, and added value.
• Refine workflows to increase efficiency and impact.
• Collaborate with Sales, Marketing, and Product to ensure consistent messaging and cohesive experiences.
• Use data to drive decision-making, monitor KPIs, and celebrate wins while identifying opportunities for improvement.

Benefits

• 100% employer-paid medical, dental, and vision insurance.
• Flexible paid time off, so you can rest, relax, and recharge away from work.
• Employee equity program.
• Paid parental leave.
• Paid cell phone and service.
• Remote office allowance.
• Professional development and development courses.
• Regular manager check-ins to drive performance and career growth through Lattice.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior