DIRECTOR OF ACCOUNT MANAGEMENT

Compass Group

103d • $125,000 - $155,000

About The Position

This position manages customer relationships maximizing account growth by leading and executing the strategic vision of assigned accounts.

Requirements

• Bachelor’s degree or equivalent work experience required; MBA preferred.
• 7+ years’ experience in enterprise B2B organizations or customer success & 5+ years’ experience leading a team of direct reports who consistently deliver results.
• Effective written & verbal communication skills.
• Proven record in developing strategic business plans and managing cross-functional projects.
• Ability to build effective long-term interpersonal relationships proactively across functions both within the organization and external parties, working with others towards mutually acceptable solutions.
• Knowledge of Microsoft Excel, PowerPivot, Word & PowerPoint required.
• Up to 50% Travel Annually.

Responsibilities

• Drive long-term partnership value by developing an understanding of clients’ businesses and their technical challenges, operating environment, capabilities, and goals as well as the industry and competitive landscape.
• Build and execute joint business plans with an eye to increasing overall value delivered, and to expand the adoption and usage of our solutions.
• Conduct regular customer business reviews to ensure alignment, document value, and ensure high levels of customer satisfaction.
• Responsible for all aspects of financial management of managed accounts including account profitability, budget management, tracking and reporting and billing.
• Deliver projects on schedule and within budget, while satisfying agreed-upon customer requirements and specifications within project scope.
• Find and implement customer opportunities for supply cost reduction, rebate growth, quality, and safety improvements, improved environmental sustainability, and expanded use of local and diversity vendors.
• Align cross-functional teams and stakeholders in account vision and business delivery; drive indirect (and direct where required) resources through shared goals and outcomes.
• Visit each client frequently to review product adoption, showcase new or upcoming programs, and align on mutual goals.
• Provide coaching and support to direct reports in their day-to-day roles and act as a point of escalation where necessary for specific issues that may arise.
• Thoroughly review data performance with a keen sense of customer expectations in mind, making recommendations to internal teams and customer to further business goals.
• Undertake people management responsibilities, including but not restricted to, generating training and development plans, carrying out performance appraisals and dealing with performance related issues.
• Manage all aspects of customer contract requirements, utilizing project management planning tools.
• Participate in customer agreement renewal RFPs.
• Develop and maintain strong relationships within managed accounts to enhance business opportunities.
• Become a trusted advisor for customers by developing expertise in company programs and the unique needs of assigned customer segment.
• Lead strategic oversight of accounts with focus on translating strategy into timely development of actionable plans, campaigns, and projects to assure customer/company growth and satisfaction.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees